Job summary
We are looking to recruit a
Band 3 Administrator to work with the 0-19 Health Visitor and School Nurse teams
based at Clarendon, Hebburn.
The post holder
will be joining a team of administrative support staff who provide essential
administrative functions, whilst interfacing with clinical and other administrative
staff. This is a fast-paced service and you would be expected to
carry out a variety of administrative tasks.
Candidates
must be able to demonstrate they have the ability to communicate effectively
with people at all levels by telephone and in person. Excellent organisational
skills, flexibility and time management are also essential. Accurate data input skills are also
necessary. You should have proven
excellent keyboard skills and a working knowledge of software packages.
The post holder should be organised,
empathetic, and adaptable to change. You
may occasionally be exposed
to upsetting and distressing calls, therefore an element of resilience is
needed, however full training and support is provided.
The
team work Monday Friday 8.30 4.30
Main duties of the job
Key Tasks within role:
To manage the scheduling of new/review patients in line with national standards highlighting any capacity issues to the Clinical Team Manager as needed.
- To provide administrative support to the 0-19 service including answering the telephone, photocopying, opening and logging of post, liaising with professionals and non-professional groups
- Contribute to effective communication links between the 0-19 Team, Education Professionals, children and young people and parent / carers
- Maintain accurate written and electronic information systems, supporting data input onto IT systems.
To liaise on a daily basis with Child Health Information Service e.g. collection and return of records, updating of demographic information.
To ensure the safe transit (between departments) of confidential information.
To contribute to effective team working during administrative duties including SPOC, ordering of supplies/equipment liaising information.
Document patient information as appropriate, entering and retrieving information via the electronic record, as permitted by the role
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Job description
Job responsibilities
To be the first point of contact for service
users and professionals contacting the Service to make a referral via the telephone,
showing empathy and understanding.
Completing the referral form over the telephone,
where required, ensuring patient information is inputted into the Emis System
in real time efficiently and effectively.
To liaise
with the Clinical Team as referrals are received to ensure they are triaged in
a timely manner.
Contribute to effective communication links
between the 0-19 Team, Multi-Agency Professionals, children and young people
and parent / carers.
To co-ordinate
the scheduling processes on a day to day basis including overseeing any
cancellation or rescheduling of appointments.
Diary
management of all team members and ensuring changes are communicated with
individual team member.
To work as part of the admin team and the wider
0-19 team to ensure safe and effective communication.
To provide clerical and
administrative duties including scanning of confidential information,
management of team email accounts containing sensitive information, distribution of new birth visits to allocated
worker and manage information sent to families who transfer into the area in a
timely manner to ensure an efficient and effective 0-19 service.
To
complete validation of Emis Reports i.e. unmarked slots, LAC data to ensure
data is updated in real time to show a true reflection of capacity and demand
to help improve service provision.
Minute
taking at internal and external meetings.
Care
Pathway management- ensuring patients are moved to the appropriate stage in
within the care pathway as needed.
To ensure
that appropriate procedures and Trust Policies are adhered to at all times and
that national standards and RTT performance targets are met.
To comply
with the Trusts vision, values and behavioural compact.
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information
Job description
Job responsibilities
To be the first point of contact for service
users and professionals contacting the Service to make a referral via the telephone,
showing empathy and understanding.
Completing the referral form over the telephone,
where required, ensuring patient information is inputted into the Emis System
in real time efficiently and effectively.
To liaise
with the Clinical Team as referrals are received to ensure they are triaged in
a timely manner.
Contribute to effective communication links
between the 0-19 Team, Multi-Agency Professionals, children and young people
and parent / carers.
To co-ordinate
the scheduling processes on a day to day basis including overseeing any
cancellation or rescheduling of appointments.
Diary
management of all team members and ensuring changes are communicated with
individual team member.
To work as part of the admin team and the wider
0-19 team to ensure safe and effective communication.
To provide clerical and
administrative duties including scanning of confidential information,
management of team email accounts containing sensitive information, distribution of new birth visits to allocated
worker and manage information sent to families who transfer into the area in a
timely manner to ensure an efficient and effective 0-19 service.
To
complete validation of Emis Reports i.e. unmarked slots, LAC data to ensure
data is updated in real time to show a true reflection of capacity and demand
to help improve service provision.
Minute
taking at internal and external meetings.
Care
Pathway management- ensuring patients are moved to the appropriate stage in
within the care pathway as needed.
To ensure
that appropriate procedures and Trust Policies are adhered to at all times and
that national standards and RTT performance targets are met.
To comply
with the Trusts vision, values and behavioural compact.
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information
Person Specification
Qualifications
Essential
- GCSE Maths and English C or above, or equivalent
- Educated to NVQ Level 3 in Business Admin or equivalent or relevant experience
Experience
Essential
- Proven prior customer services experience.
- Ability to prioritise tasks.
- Ability to work as part of a team or on own initiative
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Developed keyboard skills (through practice).
- Previous minute taking experience
Desirable
Physical skills
Essential
- Developed keyboard skills
Skills and Knowledge
Essential
- Proven Interpersonal /communication skills.
- Effective written communication skills
- Data input skills
- Effective organisational skills
- Able to work without supervision
- Microsoft Office Packages e.g. Word, Power Point, Excel, Access, Outlook
- Basic skills of empathy and reassurance.
- General understanding of confidentiality requirements in a health care setting.
- Willing to undertake further training related to role
Desirable
- Knowledge of Iaptus
- Knowledge of Emis
Person Specification
Qualifications
Essential
- GCSE Maths and English C or above, or equivalent
- Educated to NVQ Level 3 in Business Admin or equivalent or relevant experience
Experience
Essential
- Proven prior customer services experience.
- Ability to prioritise tasks.
- Ability to work as part of a team or on own initiative
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Developed keyboard skills (through practice).
- Previous minute taking experience
Desirable
Physical skills
Essential
- Developed keyboard skills
Skills and Knowledge
Essential
- Proven Interpersonal /communication skills.
- Effective written communication skills
- Data input skills
- Effective organisational skills
- Able to work without supervision
- Microsoft Office Packages e.g. Word, Power Point, Excel, Access, Outlook
- Basic skills of empathy and reassurance.
- General understanding of confidentiality requirements in a health care setting.
- Willing to undertake further training related to role
Desirable
- Knowledge of Iaptus
- Knowledge of Emis
.png){kind=logo}
