Single Point of Contact Operative

Job summary

We are looking to recruit a 37.5-hour Band 2 SPOC Operative on a permanent basis to support our Gateshead Equipment Service based at Team Valley, Gateshead.

The post holder will join a team of administrative support staff who provide essential administrative functions, whilst interfacing with clinical and administrative staff, patients and the general public. The service is fast paced, and you would be expected to carry out a variety of administrative tasks.

Candidates must be able to demonstrate they have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills, flexibility and time management are also essential. Accurate data input skills are essential.

The successful candidate should have excellent keyboard skills and a working knowledge of software packages and IT systems.

There is an expectation to work between the hours of 8.00am and 4.30pm Monday to Friday

Main duties of the job

To act as the first point of contact for telephone, electronic, and face to face enquiries into the service

To process requests for loan equipment in a timely manner using electronic ordering and delivery system

To process requests for minor adaptations assessments

Issuing equipment from warehouse to requisitions / patients or families using handheld scanner

Support warehouse function and associated stock control, receiving goods into warehouse, picking and preparing orders.

To process requests for maintenance

To act as service meet and greet, and provide reception cover

To issue or collect small items of equipment from warehouse or patients homes / care settings

To support wider admin team as required

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Unit 2, Queens Park

Team Valley Trading Estate

Gateshead

NE11 0QD

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Unit 2, Queens Park

Team Valley Trading Estate

Gateshead

NE11 0QD

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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