Scheduling Assistant

Job summary

We are looking to recruit a 22.5-hour experienced, skilled, positive-minded, trustworthy, hardworking, and enthusiastic Scheduling Assistant who has a flexible approach to work who will provide administrative support to the Community Dental Team, ensuring a first-class service is delivered to our service users.

The successful candidate will join a team of scheduling assistants who provide essential administrative functions, whilst interfacing with clinical and administrative staff, patients and the general public. The service is fast paced, and you would be expected to carry out a variety of administrative tasks.

Candidates must be able to demonstrate they can communicate effectively with people at all levels by telephone and in person. Excellent organisational skills, flexibility and time management are also essential. Accurate data input skills are essential.

The successful candidate should have excellent keyboard skills and a working knowledge of software packages and IT systems.

You may be required to cover other reception areas at short notice when required.

Working Hours: Tuesday and Thursday 8.30 17.00 (1 hr lunch) and Friday 8.30 16.30 (half hour lunch)

Main duties of the job

Main duties of the Dental Scheduling Assistant:

• Enter patient referrals onto electronic systems
• Arrange new and review outpatient appointments
• Provide reception cover across the Dental Outpatient Services in the community, providing both direct and indirect contact with patients/carers.
• Prepare and manage dental notes for clinic appointments

• Enter referral data, make and reschedule appointments using Sensei, Meditech, and e-Referrals System (Choose & Book) information systems.
• Assist in rearranging and rescheduling patients appointments on Sensei and Meditech as requested. This requires making judgements involving facts or situations, some requiring analysis.
• Action the cancellations and reschedule of appointments resulting from the SMS/Phone Reminder Service and the Webform.
• Answer telephone calls promptly from patients and their relatives, GP Practices and other clinicians, resolving routine queries
• Organise transport for patient's e.g. ambulances, ensuring that patients are informed of pick up times.
• Responsible for maintaining an accurate filing system of patient dental notes, radiographs, referrals and other correspondence relating to the care/ treatment of the patient.
• The above tasks require sitting at a desk, using the PC / VDU and telephone for most of the day.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Washington Primary Care Centre

Parkway

Washington

Tyne And Wear

NE38 7QZ

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Washington Primary Care Centre

Parkway

Washington

Tyne And Wear

NE38 7QZ

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

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