Scheduling Assistant

South Tyneside and Sunderland NHS Foundation Trust

The closing date is 15 May 2025

Job summary

We are looking to recruit a 22.5-hour Scheduling Assistant on a permanent basis to support our Community Dental team based at various locations across Sunderland, South Tyneside and Gateshead.

The post holder will join a team of administrative support staff who provide essential administrative functions, whilst interfacing with clinical and administrative staff, patients and the general public. The service is fast paced, and you would be expected to carry out a variety of administrative tasks.

Candidates must be able to demonstrate they have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills, flexibility and time management are also essential. Accurate data input skills are essential.

The successful candidate should have excellent keyboard skills and a working knowledge of software packages and IT systems.

You may be required to cover other reception areas at short notice when required.

Working Hours: Monday & Wednesday 8.30 17.00 (1 hr lunch), Friday 8.30 16.30 (half hour lunch).

PREVIOUS APPLICANTS NEED NOT APPLY.

Main duties of the job

The successful candidate should be hardworking and patient focused. They should also be organised and have the ability to prioritise their workload without direct supervision. Candidates should have experience in using various IT systems.

There is an expectation to work between the hours of 8.30am and 5.00pm Monday to Friday. The successful candidate will need to have a flexible approach to work and be adaptable to service need as in times of shortfalls there will be an expectation that they cover clinics at either South Tyneside, Sunderland or Gateshead.

The successful candidate should have excellent communication skills with attention to detail, ensuring accurate and timely inputting/updating of patient details, appointments, and information into clinical records.

This is exciting opportunity to join a fast paced, friendly and supportive team within the Community Division.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year PRO RATA

Contract

Permanent

Working pattern

Part-time

Reference number

C9155-CMAC-0325-25-1

Job locations

South Tyneside District Hospital

Harton Lane

South Shields

NE34 0PL

Job description

Job responsibilities

To enter patient referrals, arrange new and review outpatient appointments, and to register patient attendances adhering to agreed procedures.

To provide Contact Centre and Reception cover across the Outpatient Services Department, providing both direct and indirect with patients/carers pertaining to dental appointments.

To actively prepare and manage dental notes for clinic appointments.

To comply with the Trusts vision, values and behavioural compact.

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Job description

Job responsibilities

To enter patient referrals, arrange new and review outpatient appointments, and to register patient attendances adhering to agreed procedures.

To provide Contact Centre and Reception cover across the Outpatient Services Department, providing both direct and indirect with patients/carers pertaining to dental appointments.

To actively prepare and manage dental notes for clinic appointments.

To comply with the Trusts vision, values and behavioural compact.

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Person Specification

ATTITUDE

Essential

Flexible approach
Self motivated
Pleasant, helpful manner
Well presented
Positive attitude
Customer focussed

Experience

Essential

Experience of reception / telephone duties.
Working with the public in a customer focussed/service environment
Experience of clerical / admin work using IT skills

Desirable

Use of Meditech Version 6,
Choose and Book eReferrals, Emis

Qualifications

Essential

GCSE Maths & English C or above, or equivalent
Vocational experience which provides a working knowledge of:
Customer service environment
Clerical duties
Microsoft Office Packages e.g. Word, Outlook

Desirable

Knowledge of Kodak 4/ Meditech
Knowledge of eReferral System

PERSONAL QUALITIES

Essential

Able to work in busy office environment
Ability to prioritise workload
To work independently or as part of a team
To use initiative to problem solve

SKILLS

Essential

Interpersonal /communication skills.
Effective written communication skills
Data input skills
Effective organisational skills
Developed keyboard skills

Person Specification

ATTITUDE

Essential

Flexible approach
Self motivated
Pleasant, helpful manner
Well presented
Positive attitude
Customer focussed

Experience

Essential

Experience of reception / telephone duties.
Working with the public in a customer focussed/service environment
Experience of clerical / admin work using IT skills

Desirable

Use of Meditech Version 6,
Choose and Book eReferrals, Emis

Qualifications

Essential

GCSE Maths & English C or above, or equivalent
Vocational experience which provides a working knowledge of:
Customer service environment
Clerical duties
Microsoft Office Packages e.g. Word, Outlook

Desirable

Knowledge of Kodak 4/ Meditech
Knowledge of eReferral System

PERSONAL QUALITIES

Essential

Able to work in busy office environment
Ability to prioritise workload
To work independently or as part of a team
To use initiative to problem solve

SKILLS

Essential

Interpersonal /communication skills.
Effective written communication skills
Data input skills
Effective organisational skills
Developed keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.