South Tyneside and Sunderland NHS Foundation Trust

Scheduling Co-Ordinator

The closing date is 26 February 2026

Job summary

We are looking to recruit a 37.5-hour Band 3 Scheduling Coordinator to work with the Community Continence team based at Clarendon, Hebburn.

The post holder will be one of a team of administrative support staff who provide essential administrative functions, whilst interfacing with clinical and administrative staff. The service is fast paced and you would be expected to carry out a variety of administrative tasks.

Candidates must be able to demonstrate they have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills, flexibility and time management are also essential. Accurate data input skills are also necessary. You should have proven excellent keyboard skills and a working knowledge of software packages

You should have excellent keyboard skills and a working knowledge of software packages.

There is an expectation that the post holder will work Monday to Friday 08:30-16:30.

We welcome applications for Part time staff as would consider job share to the right candidates.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

To manage the scheduling of new/review patients in line with national standards highlighting any capacity issues to the Clinical Team Manager as needed.
To provide an administrative service to the planned care team, supporting the provision of an efficient and effective service to patients, service users and staff within the Department.
Ensure accurate and timely updating and inputting of patient details, appointments and information into clinical record (EMIS).
To provide a range of administration and clerical support including those resulting from telephone calls.
Responsible for processing supplies orders and keeping an accurate record of expenditure.
Communicate with all appropriate staff groups and agencies as part of the service requirements in an effective and professional manner.
To effectively deal with telephone enquiries relaying information to team.
Provide clinical information to support ongoing service development.
To be a key member of the multi professional team.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Date posted

12 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-CMAC-0226-13

Job locations

Clarendon

Windmill Way

Hebburn

NE31 1AT

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To coordinate the scheduling processes, for a directorate / number of specialties, on a day to day basis.
To ensure that appropriate procedures and Trust Policies are adhered to at all times and that national standards and RTT performance targets are met.
To comply with the Trusts vision, values and behavioural compact.

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To coordinate the scheduling processes, for a directorate / number of specialties, on a day to day basis.
To ensure that appropriate procedures and Trust Policies are adhered to at all times and that national standards and RTT performance targets are met.
To comply with the Trusts vision, values and behavioural compact.

Person Specification

Qualifications

Essential

GCSE Maths and English C or above, or equivalent.
Level 3 qualification in administration or other relevant subject or equivalent vocational experience which provides a working knowledge of:
oPrioritising patients using a waiting list.
oBasic medical terminology linked to referrals for elective patients on RTT pathway.

Desirable

Knowledge of Meditech.
Knowledge of Emis.

Experience

Essential

Vocational experience working in an NHS booking office.
Familiar with medical terminology related to elective referrals on RTT pathways.
Working in a customer focused/service environment.
IT Skills and demonstrate experience in word processing, spreadsheets and databases.

Skills and Knowledge

Essential

Proven Interpersonal /communication skills.
Effective written communication skills.
Data input skills.
Effective organisational skills.
Able to work without supervision.
Microsoft Office Packages e.g. Word, Power Point, Excel, Access, Outlook.

Desirable

Use of Meditech PAS, NHS e-Referral System.

Physical Skills

Essential

Developed keyboard skills.

Person Specification

Qualifications

Essential

GCSE Maths and English C or above, or equivalent.
Level 3 qualification in administration or other relevant subject or equivalent vocational experience which provides a working knowledge of:
oPrioritising patients using a waiting list.
oBasic medical terminology linked to referrals for elective patients on RTT pathway.

Desirable

Knowledge of Meditech.
Knowledge of Emis.

Experience

Essential

Vocational experience working in an NHS booking office.
Familiar with medical terminology related to elective referrals on RTT pathways.
Working in a customer focused/service environment.
IT Skills and demonstrate experience in word processing, spreadsheets and databases.