Single Point of Contact Operative

Job summary

We are looking to recruit a full time (37.5-hour) Band 2 SPOC Operative on a permanent basis to support our Gateshead Equipment Service based at Team Valley, Gateshead.

We would also consider a job share for this post.

The post holder will join a team of administrative support staff who provide essential administrative functions, whilst interfacing with clinical and administrative staff, patients and the general public. The service is fast paced, and you would be expected to carry out a variety of administrative tasks.

Candidates must be able to demonstrate they can communicate effectively with people at all levels by telephone and in person. Excellent organisational skills and time management are also essential. The ability to prioritise a busy workload is desirable.

Excellent keyboard skills and a working knowledge of software packages is essential.

There is an expectation to work between the hours of 8.00am and 5.00pm Monday to Friday

Main duties of the job

To act as the first point of contact for telephone, electronic, and face to face enquiries into the service

To process requests for loan equipment in a timely manner using electronic ordering and delivery system

To process requests for minor adaptations assessments

To process requests for maintenance

To act as service representative, meet and greet patients

Provide reception cover

To issue or collect small items of equipment from warehouse or patients homes / care settings

To support wider admin team as required

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Gateshead Equipment Services

Queens Park

Team Valley Trading Estate

Gateshead

Tyne And Wear

NE11 0QD

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

---

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Gateshead Equipment Services

Queens Park

Team Valley Trading Estate

Gateshead

Tyne And Wear

NE11 0QD

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

---