Job summary
Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.
The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.
** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: **
- What personal qualities/attributes do you have that you feel will be beneficial to this post?
- Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
- Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?
Base Location: Poole Hospital
Interview date: 8th April 2026
Main duties of the job
The successful applicant will possess:
- Good IT skills
- Excellent customer service skills
- Manage own workload whilst effectively prioritising tasks
- Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
- Excellent team player with good communication skill
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications
Essential
- Good level of general education
- Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
Experience
Essential
- Experience of clerical duties in office / administration environment
- Customer service experience
- Experience in the use of IT / computer skills
Desirable
- Experience of working in the NHS or on a reception desk
Knowledge
Essential
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
Desirable
- Ability to answer patients queries or know where to refer them
Technical Skills Competencies
Essential
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy.
Desirable
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
Personal Attributes
Essential
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other
Language requirement
Essential
- Able to speak English as necessary to undertake the role
Person Specification
Qualifications
Essential
- Good level of general education
- Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
Experience
Essential
- Experience of clerical duties in office / administration environment
- Customer service experience
- Experience in the use of IT / computer skills
Desirable
- Experience of working in the NHS or on a reception desk
Knowledge
Essential
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
Desirable
- Ability to answer patients queries or know where to refer them
Technical Skills Competencies
Essential
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy.
Desirable
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
Personal Attributes
Essential
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other
Language requirement
Essential
- Able to speak English as necessary to undertake the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
