Job summary
To support with clerical and administrative duties in the day to day running of AMU, DVT and our Same Day Emergency Care Clinic.
To be part of a hardworking and efficient multidisciplinary team, acting as an initial point of contact for patients, families and external teams visiting the ward. Assist in answering telephone calls, liaising with patients and their families, keeping diary's up to date and maintaining up to date information on Trust systems and problem solving.
INTERVIEW DATE: 9th April 2026
Main duties of the job
Welcome patients and visitors to the ward, answering appropriate questions and providing any relevant information in a sensitive manner, referring to qualified members of the team as necessary.
Undertake clerical and administrative duties on behalf of the ward.
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process
Job description
Job responsibilities
Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.
Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.
To arrange for the repair of faulty ward equipment. To deliver post to patients. Answer the telephone and deal with enquiries in a courteous manner.
To open and sort incoming mail and distribute to relevant personnel for action.
To use the computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR, Agyle, Electronic Diary and Health of the Ward.
To assist with other duties that may reasonably be required. To ensure sufficient stock of paperwork and stationary supplies. Organise own workload to ensure that the priorities of the service need are met.
Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GP Surgeries etc.
Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.
Communicate appropriately with confused and/or aggressive or wandering patients.
Contact by telephone patients and relatives relating to their imminent admission or discharge from the ward.
To report to the Senior Nurse any complaints, comment or request by patients or visitors.
Job description
Job responsibilities
Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.
Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.
To arrange for the repair of faulty ward equipment. To deliver post to patients. Answer the telephone and deal with enquiries in a courteous manner.
To open and sort incoming mail and distribute to relevant personnel for action.
To use the computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR, Agyle, Electronic Diary and Health of the Ward.
To assist with other duties that may reasonably be required. To ensure sufficient stock of paperwork and stationary supplies. Organise own workload to ensure that the priorities of the service need are met.
Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GP Surgeries etc.
Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.
Communicate appropriately with confused and/or aggressive or wandering patients.
Contact by telephone patients and relatives relating to their imminent admission or discharge from the ward.
To report to the Senior Nurse any complaints, comment or request by patients or visitors.
Person Specification
Essential
Essential
- Maths & English
- Working in healthcare & experience working in admin
- Communication & interpersonal skills
- Organisation & time management skills
- IT & Computer skills
Desirable
Desirable
- NHS experience
- UHD clinical systems
Person Specification
Essential
Essential
- Maths & English
- Working in healthcare & experience working in admin
- Communication & interpersonal skills
- Organisation & time management skills
- IT & Computer skills
Desirable
Desirable
- NHS experience
- UHD clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
