Job summary
We are looking for an experienced, confident and highly organised Compliance & Governance Lead to join our Temporary Staffing Services (TSS) team at University Hospitals Dorset.
You'll play a central role in keeping our temporary workforce safe, compliant and ready to work, bringing together operational expertise with strong analytical thinking. This is a great opportunity for someone who enjoys improving systems, solving problems and leading on service governance in a fast-moving environment.
Your work will directly support safe staffing across the Trust and strengthen the quality, accuracy and reliability of our compliance processes and data.
Base Location: Yeoman's House/Royal Bournemouth Hospital
Shortlisting Date: 14th January 2026
Interview Date: Week commencing 19th January 2026
Main duties of the job
As the TSS Compliance & Governance Lead, you will take responsibility for the oversight and day-to-day management of compliance for all bank and agency workers. You'll provide expert guidance on right-to-work, DBS, recruitment checks, training compliance and agency framework standards, ensuring everything we do meets national and local requirements.
You'll lead on escalation management, support TSS coordinators with complex queries, drive improvements in how we collect and use compliance data, and contribute to a more consistent and robust governance framework within TSS. You will also play a key role in analysing compliance information and reporting trends, helping the service make informed decisions.
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Job description
Job responsibilities
Key Responsibilities:
- Take operational leadership of compliance and governance across the Temporary Staffing Service, ensuring all bank and agency workers meet NHS Employment Check Standards and Trust requirements.
- Provide expert advice on right-to-work, DBS, statutory/mandatory training, registration checks and agency worker compliance, resolving complex issues and escalating risks where necessary.
- Oversee the daily workflow of compliance activity, supporting the TSS coordinators and ensuring checks are completed safely, accurately and within required timescales.
- Lead and refine compliance auditing processes, identifying gaps, inconsistencies and improvement opportunities across systems and workflows.
- Maintain high-quality data in our temporary staffing systems, working closely with BI and Workforce Information colleagues to improve reporting, dashboards and compliance intelligence.
- Produce accurate and timely reports on compliance performance, risks and trends for service managers and senior leaders.
- Develop and update Standard Operating Procedures, helping to embed consistent and efficient working practices across the team.
- Build strong working relationships with internal teams, agency partners and external stakeholders to resolve issues quickly and maintain safe workforce supply.
- Support the continuous improvement agenda within TSS, contributing ideas, identifying service risks and helping shape more efficient governance arrangements.
- Provide training, guidance and day-to-day support to TSS coordinators, ensuring they have the knowledge and skills to carry out compliance work to a high standard.
At University Hospitals Dorset, youll be part of a service that is evolving rapidly. This role offers the chance to influence how we manage our temporary workforce, strengthen governance and improve the experience of our staff and service users.
Please see the full job description for complete role requirements.
This post has been provisionally evaluated at Band 5, but is subject to formal Agenda for Change job-matching confirmation.
Job description
Job responsibilities
Key Responsibilities:
- Take operational leadership of compliance and governance across the Temporary Staffing Service, ensuring all bank and agency workers meet NHS Employment Check Standards and Trust requirements.
- Provide expert advice on right-to-work, DBS, statutory/mandatory training, registration checks and agency worker compliance, resolving complex issues and escalating risks where necessary.
- Oversee the daily workflow of compliance activity, supporting the TSS coordinators and ensuring checks are completed safely, accurately and within required timescales.
- Lead and refine compliance auditing processes, identifying gaps, inconsistencies and improvement opportunities across systems and workflows.
- Maintain high-quality data in our temporary staffing systems, working closely with BI and Workforce Information colleagues to improve reporting, dashboards and compliance intelligence.
- Produce accurate and timely reports on compliance performance, risks and trends for service managers and senior leaders.
- Develop and update Standard Operating Procedures, helping to embed consistent and efficient working practices across the team.
- Build strong working relationships with internal teams, agency partners and external stakeholders to resolve issues quickly and maintain safe workforce supply.
- Support the continuous improvement agenda within TSS, contributing ideas, identifying service risks and helping shape more efficient governance arrangements.
- Provide training, guidance and day-to-day support to TSS coordinators, ensuring they have the knowledge and skills to carry out compliance work to a high standard.
At University Hospitals Dorset, youll be part of a service that is evolving rapidly. This role offers the chance to influence how we manage our temporary workforce, strengthen governance and improve the experience of our staff and service users.
Please see the full job description for complete role requirements.
This post has been provisionally evaluated at Band 5, but is subject to formal Agenda for Change job-matching confirmation.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
Desirable
- Qualification in governance, compliance, health administration or management.
- Certification or formal training in data analysis, Excel, Power Query, or SQL
- Training or qualification in HR, recruitment compliance, or workforce systems.
Experience
Essential
- Experience in a compliance, governance, workforce, administration within NHS or similar regulated environment.
- Experience in interpreting and applying policies and statutory requirements.
- Proven ability to manage audits and compliance reporting.
- Experience analysing, interpreting and presenting complex information to varied audiences.
- Experience producing reports, dashboards or compliance summaries.
- Experience supporting or supervising staff, delegating tasks, and managing workflow.
- Experience resolving complex or sensitive compliance queries with sound judgement.
Desirable
- Experience working within an NHS Temporary Staffing Service, workforce team or similar regulated environment.
- Experience working with temporary staffing systems such as HealthRoster, BankStaff, Locum's Nest, or ESR.
- Experience in service improvement, SOP writing or process redesign.
- Experience in recruitment/pre-engagement checks, right-to-work processes, agency governance or data quality auditing.
Technical Skills and Competencies
Essential
- Strong analytical skills, with the ability to interpret complex information and identify risks, trends and required actions.
- Ability to learn and apply digital tools to improve workflows
- Attention to detail, ensuring accuracy in data, documentation and compliance records.
- Ability to assess compliance status against a range of statutory, regulatory and contractual standards.
- Ability to plan, prioritise and manage a varied and unpredictable workload under pressure
- High standard of written and verbal communication, including preparing clear, structured reports.
- Confident in presenting complex or sensitive information to non-technical staff.
- Standard keyboard skills and the ability to work confidently across multiple workforce systems
Desirable
- Experience using or querying ESR, HealthRoster, BankStaff, TempRE or similar systems.
- Experience writing or maintaining SOPs or process documentation.
- Knowledge of Power Query, SQL, coding logic, or BI/data reporting tools.
- Experience designing or improving automated workflows using Power Automate
- Advanced Microsoft Excel skills (including lookups, pivot tables, advanced formulas and data cleaning).
- Highly competent in Microsoft Office 365, including SharePoint, Lists, Outlook and Teams
Knowledge
Essential
- Understanding of data confidentiality, GDPR and information governance in a workforce setting.
- Strong understanding of Right to Work legislation and DBS processes.
- Awareness of Trust and national expectations around agency usage, temporary staffing governance and safe staffing.
- Understanding of audit processes, quality assurance, and data quality improvement.
Desirable
- Knowledge of NHS workforce terminology, recruitment practices and training compliance standards.
- Knowledge of NHS Information Standards and Model Hospital metrics.
- Understanding of wider workforce planning issues and the impact of compliance on service delivery.
- Knowledge of NHS Employment Check Standards and the compliance requirements for temporary workers
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
Desirable
- Qualification in governance, compliance, health administration or management.
- Certification or formal training in data analysis, Excel, Power Query, or SQL
- Training or qualification in HR, recruitment compliance, or workforce systems.
Experience
Essential
- Experience in a compliance, governance, workforce, administration within NHS or similar regulated environment.
- Experience in interpreting and applying policies and statutory requirements.
- Proven ability to manage audits and compliance reporting.
- Experience analysing, interpreting and presenting complex information to varied audiences.
- Experience producing reports, dashboards or compliance summaries.
- Experience supporting or supervising staff, delegating tasks, and managing workflow.
- Experience resolving complex or sensitive compliance queries with sound judgement.
Desirable
- Experience working within an NHS Temporary Staffing Service, workforce team or similar regulated environment.
- Experience working with temporary staffing systems such as HealthRoster, BankStaff, Locum's Nest, or ESR.
- Experience in service improvement, SOP writing or process redesign.
- Experience in recruitment/pre-engagement checks, right-to-work processes, agency governance or data quality auditing.
Technical Skills and Competencies
Essential
- Strong analytical skills, with the ability to interpret complex information and identify risks, trends and required actions.
- Ability to learn and apply digital tools to improve workflows
- Attention to detail, ensuring accuracy in data, documentation and compliance records.
- Ability to assess compliance status against a range of statutory, regulatory and contractual standards.
- Ability to plan, prioritise and manage a varied and unpredictable workload under pressure
- High standard of written and verbal communication, including preparing clear, structured reports.
- Confident in presenting complex or sensitive information to non-technical staff.
- Standard keyboard skills and the ability to work confidently across multiple workforce systems
Desirable
- Experience using or querying ESR, HealthRoster, BankStaff, TempRE or similar systems.
- Experience writing or maintaining SOPs or process documentation.
- Knowledge of Power Query, SQL, coding logic, or BI/data reporting tools.
- Experience designing or improving automated workflows using Power Automate
- Advanced Microsoft Excel skills (including lookups, pivot tables, advanced formulas and data cleaning).
- Highly competent in Microsoft Office 365, including SharePoint, Lists, Outlook and Teams
Knowledge
Essential
- Understanding of data confidentiality, GDPR and information governance in a workforce setting.
- Strong understanding of Right to Work legislation and DBS processes.
- Awareness of Trust and national expectations around agency usage, temporary staffing governance and safe staffing.
- Understanding of audit processes, quality assurance, and data quality improvement.
Desirable
- Knowledge of NHS workforce terminology, recruitment practices and training compliance standards.
- Knowledge of NHS Information Standards and Model Hospital metrics.
- Understanding of wider workforce planning issues and the impact of compliance on service delivery.
- Knowledge of NHS Employment Check Standards and the compliance requirements for temporary workers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
