Job summary
We are looking for an experienced support secretary to join the Bariatric Surgical Administration Team. Working as part of a team the post holder will support the provision of a high quality secretarial and administrative service to Consultants and Clinical team within the Bariatric Team. This role offers excellent opportunities for an enthusiastic and conscientious person to provide a comprehensive medical secretarial support to the PA Secretary, the consultants, junior medical and specialist nursing staff in an efficient and timely manner, assisting in the organisation of their workload and contributing to the overall success of the service.
Interview Date: 25th November 2025
Main duties of the job
To provide an efficient secretarial service within the Bariatric Secretariat and Clinical team. This will involve the typing of all clinical correspondence i.e. clinic letters, reports, booking of appointments etc. using audio/Digital Dictation systems.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions at interview.
Please note if a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under relevant Trust or national terms and conditions.
Job description
Job responsibilities
- Deal appropriately with telephone calls from GPs, patients, medical staff, nursing staff, hospital departments etc especially in the absence of the Consultant secretary.
- Ensure that the telephone is always attended during normal working hours, if only with a message facility in the absence of the post holder.
- Liaise with General Practitioners regarding patient care and pathways.
- Liaise with other hospitals and agencies regarding the transfer of patients ongoing care.
- Take calls from anxious and distressed members of the public or staff, requiring skill and sensitive handling, without recourse to others other than in exceptional cases.
- To support the consultants and consultant secretaries in providing an efficient secretarial service. This will involve the typing of all clinical correspondence i.e. clinic letters, reports, operation letters etc, under the supervision of the consultant secretary, using audio/Digital Dictation.
- To be aware of RTT (Referral to Treatment) pathways to adjust patient referral to treatment clock according to the treatment plan, liaising with consultant secretaries and/or validator as necessary
- Look up, sort and file patients results as directed by the clinician/consultant secretary in line with Health Records filing policy.
- Photocopying, faxing and general filing to include correspondence, results in hospital notes when required.
- Be responsible for out-going post, meeting afternoon deadline assisting post workers when required.
- To deal with telephone queries in an appropriate manner as instructed by the consultant secretary.
- To ensure all referrals are collected on a daily basis and distributed to the appropriate clinician without delay. This includes Choose and Book referrals and paper referrals received direct from GP or other professional bodies.
- To understand and be proactive in managing RTT (Referral to Treatment) pathways and highlight any potential issues to prevent breaches. This includes ensuring that follow up appointments following diagnostics are dealt with immediately to avoid any unnecessary delays within the patient pathway to meet national targets.
- To prepare an adequate instruction daily work sheet to be used in the post holders absence.
- Maintain confidentiality at all times. Deal with confidential sensitive information about patients. Adhere to policies and statutory Health and Safety requirement of the Royal Bournemouth and Christchurch Foundation Trust.
- To maintain patient safety through rigorous and consistent compliance with Trust policies for the prevention and control of infection, including hand hygiene. To undertake appropriate mandatory training and updates in infection prevention and control.
- To work closely with consultant secretaries and audio typist/clerical assistant.
Job description
Job responsibilities
- Deal appropriately with telephone calls from GPs, patients, medical staff, nursing staff, hospital departments etc especially in the absence of the Consultant secretary.
- Ensure that the telephone is always attended during normal working hours, if only with a message facility in the absence of the post holder.
- Liaise with General Practitioners regarding patient care and pathways.
- Liaise with other hospitals and agencies regarding the transfer of patients ongoing care.
- Take calls from anxious and distressed members of the public or staff, requiring skill and sensitive handling, without recourse to others other than in exceptional cases.
- To support the consultants and consultant secretaries in providing an efficient secretarial service. This will involve the typing of all clinical correspondence i.e. clinic letters, reports, operation letters etc, under the supervision of the consultant secretary, using audio/Digital Dictation.
- To be aware of RTT (Referral to Treatment) pathways to adjust patient referral to treatment clock according to the treatment plan, liaising with consultant secretaries and/or validator as necessary
- Look up, sort and file patients results as directed by the clinician/consultant secretary in line with Health Records filing policy.
- Photocopying, faxing and general filing to include correspondence, results in hospital notes when required.
- Be responsible for out-going post, meeting afternoon deadline assisting post workers when required.
- To deal with telephone queries in an appropriate manner as instructed by the consultant secretary.
- To ensure all referrals are collected on a daily basis and distributed to the appropriate clinician without delay. This includes Choose and Book referrals and paper referrals received direct from GP or other professional bodies.
- To understand and be proactive in managing RTT (Referral to Treatment) pathways and highlight any potential issues to prevent breaches. This includes ensuring that follow up appointments following diagnostics are dealt with immediately to avoid any unnecessary delays within the patient pathway to meet national targets.
- To prepare an adequate instruction daily work sheet to be used in the post holders absence.
- Maintain confidentiality at all times. Deal with confidential sensitive information about patients. Adhere to policies and statutory Health and Safety requirement of the Royal Bournemouth and Christchurch Foundation Trust.
- To maintain patient safety through rigorous and consistent compliance with Trust policies for the prevention and control of infection, including hand hygiene. To undertake appropriate mandatory training and updates in infection prevention and control.
- To work closely with consultant secretaries and audio typist/clerical assistant.
Person Specification
Qualifications
Essential
- RSA II or equivalent touch typing/computer skills
- Minimum 5 GCSE's including English or equivalent
Desirable
Experience
Essential
- Secretarial experience
- Working with people at all levels
- NHS medical secretary experience
Desirable
- UHD experience in similar role
- NHS medical secretary experience
Technical Skills
Essential
- Computer literate with word processing experience.
- Audio typing
- Data accuracy on computer
Desirable
- Experience of working with Hospital systems
Personal Attributes
Essential
- Team Player
- Effective communicator
Person Specification
Qualifications
Essential
- RSA II or equivalent touch typing/computer skills
- Minimum 5 GCSE's including English or equivalent
Desirable
Experience
Essential
- Secretarial experience
- Working with people at all levels
- NHS medical secretary experience
Desirable
- UHD experience in similar role
- NHS medical secretary experience
Technical Skills
Essential
- Computer literate with word processing experience.
- Audio typing
- Data accuracy on computer
Desirable
- Experience of working with Hospital systems
Personal Attributes
Essential
- Team Player
- Effective communicator
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
