University Hospitals Dorset NHS Foundation Trust

Patient Administrator - Open Day

The closing date is 02 November 2025

Apply for this job

Job summary

Are you searching for a rewarding new role that enables you to help people?

Come along to our recruitment open evening and find out more about the important role our patient administrators play!

You'll speak to our friendly team about what a typical day looks like working as an administrator and have an opportunity to be interviewed on the day. If you'd like to secure an interview, we encourage you to apply to this advert as we can't guarantee we'll be able to fit you in on the day if turnout is high.

We're looking for people with excellent communication and IT skills as you'll be inputting data, booking appointments and liaising with colleagues across the trust.

We've got part-time and full-time positions available with our core working hours between 8am and 5pm.

So why join TeamUHD?

  • Enhanced annual leave starting at 27 days (PLUS Bank Holidays)
  • Training/development opportunities
  • Access to health and wellbeing services
  • Enrolment into the generous NHS pension scheme
  • NHS discounts at thousands of retailers with a Blue Light Card
  • Salary saving schemes such as home electronics, bike and car schemes

Please note there are a limited number of visitors parking spaces in front of the building, if you cannot park here you may go into the main carpark. You'll need to provide us your registration on arrival as otherwise you may receive a parking ticket

Time: 3pm-7pm

Date: Wednesday 12 November 2025

Location: Canford House, Discovery Court, 551-553 Wallisdown Rd, Wallisdown BH12 5AG

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define howwe treat our patients, visitors, and each other, our valued teammates and colleagues.UHD are investing in services across the Trust, with many being transformed and developed following merger and theNew Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

Details

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

153-SP05131

Job locations

University Hospital Dorset - All sites

Longfleet Road

Poole

BH12 5AG


Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification

Qualifications

Essential

  • Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
  • NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base

Desirable

  • Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge

Experience

Essential

  • Experience of clerical duties in an office/administration environment
  • Experience in the use of IT / computer skills
  • Customer service experience

Desirable

  • Experience of working in the NHS or on a reception desk

Skills

Essential

  • Excellent communications in person, via telephone and written
  • Ability to respond to a range of people in a courteous and professional manner
  • Ability to work as part of a busy team and also own initiative
  • Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
  • To understand and be able to maintain confidentiality
  • Competent in using Microsoft Office Software
  • Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
  • Good keyboard skills requiring high percentage of accuracy.

Attributes

Essential

  • Able to prioritise own workload and to work to deadlines.
  • Ability to work and remain calm under pressure
Person Specification

Qualifications

Essential

  • Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
  • NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base

Desirable

  • Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge

Experience

Essential

  • Experience of clerical duties in an office/administration environment
  • Experience in the use of IT / computer skills
  • Customer service experience

Desirable

  • Experience of working in the NHS or on a reception desk

Skills

Essential

  • Excellent communications in person, via telephone and written
  • Ability to respond to a range of people in a courteous and professional manner
  • Ability to work as part of a busy team and also own initiative
  • Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
  • To understand and be able to maintain confidentiality
  • Competent in using Microsoft Office Software
  • Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
  • Good keyboard skills requiring high percentage of accuracy.

Attributes

Essential

  • Able to prioritise own workload and to work to deadlines.
  • Ability to work and remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

University Hospital Dorset - All sites

Longfleet Road

Poole

BH12 5AG


Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

University Hospital Dorset - All sites

Longfleet Road

Poole

BH12 5AG


Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Operation Manager

Karen Rogers

karen.rogers@uhd.nhs.uk

Details

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

153-SP05131

Job locations

University Hospital Dorset - All sites

Longfleet Road

Poole

BH12 5AG


Supporting documents

Privacy notice

University Hospitals Dorset NHS Foundation Trust's privacy notice (opens in a new tab)