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University Hospitals Dorset NHS Foundation Trust

Receptionist Administrator - Emergency Department - UHD

The closing date is 14 September 2025

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Job summary

Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.

The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: **

  1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
  2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
  3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.

Base Location: Poole Hospital

Interview Date: TBC

Main duties of the job

The successful applicant will possess:

  • Good IT skills
  • Excellent customer service skills
  • Manage own workload whilst effectively prioritising tasks
  • Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
  • Excellent team player with good communication skill

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

Details

Date posted

03 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

153-ME04719-A

Job locations

Poole Hospital

Longfleet Road

Poole

BH15 2JB


Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification

Qualifications

Essential

  • Good level of general education
  • Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base

Experience

Essential

  • Experience of clerical duties in office / administration environment
  • Customer service experience
  • Experience in the use of IT / computer skills

Desirable

  • Experience of working in the NHS or on a reception desk

Knowledge

Essential

  • Ability to respond to a range of people in a courteous and professional manner
  • To understand and be able to maintain confidentiality

Desirable

  • Ability to answer patients queries or know where to refer them

Technical Skills Competencies

Essential

  • Competent in using Microsoft Office Software
  • Excellent communications in person, via telephone and written
  • Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
  • Good keyboard skills requiring high percentage of accuracy.

Desirable

  • Previous experience in communicating with senior clinical / managerial colleagues and patients
  • Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle

Personal Attributes

Essential

  • Interest in working in the healthcare sector/NHS environment
  • Methodical approach to organising work, ability to prioritise
  • Ability to work and remain calm under pressure
  • Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other

Language requirement

Essential

  • Able to speak English as necessary to undertake the role
Person Specification

Qualifications

Essential

  • Good level of general education
  • Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base

Experience

Essential

  • Experience of clerical duties in office / administration environment
  • Customer service experience
  • Experience in the use of IT / computer skills

Desirable

  • Experience of working in the NHS or on a reception desk

Knowledge

Essential

  • Ability to respond to a range of people in a courteous and professional manner
  • To understand and be able to maintain confidentiality

Desirable

  • Ability to answer patients queries or know where to refer them

Technical Skills Competencies

Essential

  • Competent in using Microsoft Office Software
  • Excellent communications in person, via telephone and written
  • Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
  • Good keyboard skills requiring high percentage of accuracy.

Desirable

  • Previous experience in communicating with senior clinical / managerial colleagues and patients
  • Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle

Personal Attributes

Essential

  • Interest in working in the healthcare sector/NHS environment
  • Methodical approach to organising work, ability to prioritise
  • Ability to work and remain calm under pressure
  • Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other

Language requirement

Essential

  • Able to speak English as necessary to undertake the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Poole Hospital

Longfleet Road

Poole

BH15 2JB


Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Poole Hospital

Longfleet Road

Poole

BH15 2JB


Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

ED Reception Manager

Laura Ward

laura.ward@uhd.nhs.uk

03000198059

Details

Date posted

03 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

153-ME04719-A

Job locations

Poole Hospital

Longfleet Road

Poole

BH15 2JB


Supporting documents

Privacy notice

University Hospitals Dorset NHS Foundation Trust's privacy notice (opens in a new tab)