Job summary
We are recruiting for a Band 3 Coordinator/Administrative Assistant to join our Interim Care Team at University Hospitals Dorset (UHD).
Our well-established and highly regarded team provides an early supported discharge service across two sites: Bournemouth Hospital and Christchurch Hospital. We support patients who are ready to leave the acute hospital setting but require additional help to regain and optimise their independence at home.
The service is therapy- and nursing-led, with a multidisciplinary team that includes Coordinators, Community Therapy Assistants, Occupational Therapists, and Nurses. Within the team, we currently have one Band 4 Coordinator and two Band 3 Coordinators.
Main duties of the job
The post holder will report to the Clinical Leads for both the Interim Care Team and the Discharge Team. The role is central to coordinating discharges from UHD hospitals and supporting the delivery of a high-quality service. Key responsibilities include managing core administrative tasks such as data collection, handling telephone and email enquiries, and ensuring the efficient day-to-day running of the service. The post holder will play an important role in providing a professional, responsive, and supportive service to colleagues, partner organisations, patients, and their families.
Some weekend working may be required.
If you would like to learn more about this role, please feel free to contact us for further information.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Job description
Job responsibilities
- To coordinate discharge referrals from UHD ensuring the team have all the required information and ensuring the correct procedures have been followed.
- To be involved in administrative tasks relevant to the interim care team.
- Work closely with hospital therapists, the social work teams and discharge keyworkers to deliver high quality, efficient and effective discharges.
- To coordinate the therapy assistants timetable ensuring there is adequate time for care visits, travel and breaks.
- To produce accurate reports in accordance with strict deadlines
Job description
Job responsibilities
- To coordinate discharge referrals from UHD ensuring the team have all the required information and ensuring the correct procedures have been followed.
- To be involved in administrative tasks relevant to the interim care team.
- Work closely with hospital therapists, the social work teams and discharge keyworkers to deliver high quality, efficient and effective discharges.
- To coordinate the therapy assistants timetable ensuring there is adequate time for care visits, travel and breaks.
- To produce accurate reports in accordance with strict deadlines
Person Specification
Qualifications
Essential
- NVQ III Care or equivalent
Experience
Essential
- Recent experience working in a health or social care setting
- Competent using a large range of IT software packages e.g. Microsoft Office; excel; outlook
Desirable
- Previous experience in the NHS
- Previous experience working as a therapy assistant or carer
Technical Skills Competencies
Essential
- Well-developed problem solving skills
- Ability to use own initiative within sphere of responsibility
- Ability to effectively organise and prioritise own workload and ensure deadlines are met with supervision
- Excellent attention to detail
- Deal with multiple demands in short deadlines
- Awareness of the Data protection law & confidentiality
- Ability to type reports, letters and emails
- Data Entry & producing reports
- IT Skills (Excel, Word, Microsoft Outlook)
- Ability to set goals and review outcomes
Desirable
- Experience of hospital computer systems (E-Camis, EPR)
- Experience of ordering stationery etc on powergate
Knowledge
Essential
- Knowledge of the hospital discharge process
- Knowledge of common medical conditions.
Desirable
- Knowledge of moving and handling equipment
Other requirements specific to the role
Essential
- Ability to challenge discrimination
- Effective verbal and written communication skills
- Ability to work under pressure
- Flexibility to respond to changes
- Ability to recognise limitations of own practice and to escalate when appropriate.
- Demonstrates Trust Values and Behaviours
- Positively promote, challenge and implement continuous improvement.
Personal Attributes
Essential
- Able to work with other agencies
- Flexible attitude to work in a range of environments and with a diverse patient group
- Able to work effectively in a team
- Excellent Customer Service
- Well motivated and shows initiative
- Excellent time management
- Able to prioritise
- Able to respond to others with respect and sympathy
Language requirement
Essential
- Be able to speak English as necessary to undertake the role
Person Specification
Qualifications
Essential
- NVQ III Care or equivalent
Experience
Essential
- Recent experience working in a health or social care setting
- Competent using a large range of IT software packages e.g. Microsoft Office; excel; outlook
Desirable
- Previous experience in the NHS
- Previous experience working as a therapy assistant or carer
Technical Skills Competencies
Essential
- Well-developed problem solving skills
- Ability to use own initiative within sphere of responsibility
- Ability to effectively organise and prioritise own workload and ensure deadlines are met with supervision
- Excellent attention to detail
- Deal with multiple demands in short deadlines
- Awareness of the Data protection law & confidentiality
- Ability to type reports, letters and emails
- Data Entry & producing reports
- IT Skills (Excel, Word, Microsoft Outlook)
- Ability to set goals and review outcomes
Desirable
- Experience of hospital computer systems (E-Camis, EPR)
- Experience of ordering stationery etc on powergate
Knowledge
Essential
- Knowledge of the hospital discharge process
- Knowledge of common medical conditions.
Desirable
- Knowledge of moving and handling equipment
Other requirements specific to the role
Essential
- Ability to challenge discrimination
- Effective verbal and written communication skills
- Ability to work under pressure
- Flexibility to respond to changes
- Ability to recognise limitations of own practice and to escalate when appropriate.
- Demonstrates Trust Values and Behaviours
- Positively promote, challenge and implement continuous improvement.
Personal Attributes
Essential
- Able to work with other agencies
- Flexible attitude to work in a range of environments and with a diverse patient group
- Able to work effectively in a team
- Excellent Customer Service
- Well motivated and shows initiative
- Excellent time management
- Able to prioritise
- Able to respond to others with respect and sympathy
Language requirement
Essential
- Be able to speak English as necessary to undertake the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
