Job summary
We are looking for a friendly and professional Main Receptionist to join our team. As the first point of contact for patients, visitors, and staff, you'll create a welcoming and calm environment. You'll need to be a good communicator and enjoy helping others.
You'll also work with volunteers to provide accurate information quickly, ensuring a smooth experience for everyone. You'll need to be kind, non-judgmental, and have a positive attitude when dealing with all types of people.
You should be able to work on your own and with other teams nearby. You'll need to use your initiative when things are quieter. Being comfortable with computers is important, but full training on the IT systems we use will be provided.
As our reception team works 7 days a week, you'll need to be flexible and help cover shifts when needed.
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Skills
Essential
- Computer and keyboard skills
- Confidence in working with members of the public/patients and staff
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good communication skills, in person, via telephone and written
Experience
Essential
- Experience of clerical duties in office/admin environment or customer service
Desirable
- Experience of working in a hospital or on a reception and/or dealing with customers/range of different people
Knowledge
Essential
- Understand and able to maintain confidentiality
Desirable
- Clear understanding of Information Governance and importance it plays within Healthcare setting
Qualifications
Essential
- Computer skills gained through experience
Desirable
- Knowledge of eCAMIS, email, Word and other IT basic software
Person Specification
Skills
Essential
- Computer and keyboard skills
- Confidence in working with members of the public/patients and staff
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good communication skills, in person, via telephone and written
Experience
Essential
- Experience of clerical duties in office/admin environment or customer service
Desirable
- Experience of working in a hospital or on a reception and/or dealing with customers/range of different people
Knowledge
Essential
- Understand and able to maintain confidentiality
Desirable
- Clear understanding of Information Governance and importance it plays within Healthcare setting
Qualifications
Essential
- Computer skills gained through experience
Desirable
- Knowledge of eCAMIS, email, Word and other IT basic software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
