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University Hospitals Dorset NHS Foundation Trust

Healthcare Support Worker - Main Outpatients

The closing date is 20 July 2025

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Job summary

An exciting opportunity has arisen within UHD's Main Outpatients department at The Royal Bournemouth Hospital to join our highly diverse and motivated team looking after children and adults in both clinical and surgical settings.

Outpatients is a large part of the patient pathway, whether it is their first appointment, a follow up appointment or a minor surgical procedure. Our nursing team is there to support them through their patient journey.

If you have excellent communication skills and really care about supporting patients within an outpatient setting, we have a brilliant opportunity within our friendly outpatients team.

Base Location: The Royal Bournemouth Hospital

Interview Date: TBC

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Details

Date posted

04 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa/pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

153-CO04751

Job locations

Royal Bournemouth Hospital

Bournemouth

BH7 7DW


Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Successful candidates without a Care Certificate or NVQ equivalent will start at Band 2, moving to Band 3 on successful completion of Care Certificate (within 3 months of starting role) and completion of probationary period. Support will be given

Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Successful candidates without a Care Certificate or NVQ equivalent will start at Band 2, moving to Band 3 on successful completion of Care Certificate (within 3 months of starting role) and completion of probationary period. Support will be given

Person Specification

Qualifications

Essential

  • Good standard of numeracy and literacy
  • Care Certificate - Completion of a competency-based workbook

Experience

Essential

  • Ability to adapt and learn in healthcare environment

Desirable

  • Previous experience working in care environment /NHS
  • Experience in working as part of multidisciplinary team
  • Experience of working with public

Other requirements specific to role

Essential

  • Tactful and polite
  • Ability to communicate with all levels of staff
  • Ability to exchange factual information accurately
  • Ability to deal with sensitive situations
  • Patient and calm
Person Specification

Qualifications

Essential

  • Good standard of numeracy and literacy
  • Care Certificate - Completion of a competency-based workbook

Experience

Essential

  • Ability to adapt and learn in healthcare environment

Desirable

  • Previous experience working in care environment /NHS
  • Experience in working as part of multidisciplinary team
  • Experience of working with public

Other requirements specific to role

Essential

  • Tactful and polite
  • Ability to communicate with all levels of staff
  • Ability to exchange factual information accurately
  • Ability to deal with sensitive situations
  • Patient and calm

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Royal Bournemouth Hospital

Bournemouth

BH7 7DW


Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Royal Bournemouth Hospital

Bournemouth

BH7 7DW


Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Sister

Kathy Worth

kathy.worth@uhd.nhs.uk

03000194820

Details

Date posted

04 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa/pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

153-CO04751

Job locations

Royal Bournemouth Hospital

Bournemouth

BH7 7DW


Supporting documents

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