Job summary
Build strong working relationships with Directorates / Care Groups and divisional leaders by providing direct coaching to deploy the entire management system at Directorate / Care Group level. Engage and communicate regularly with divisional teams to build a rapport and act as a member of the divisional team.
Main duties of the job
Deliver training sessions in the Patient First Improvement System (PFIS), both face to face and virtually, to front line clinical and non-clinical teams, and divisional and corporate leaders, which will support them to identify and analyse problem areas that are affecting quality, patient and staff experience and / or productivity, and develop appropriate solutions to improve their service.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
Job description
Job responsibilities
- Act as a coach, ensuring the use of the correct coaching approaches as required. Including the PFIS step 3 coaching model and relevant coaching skills such as effective questioning, active listening, generating tangible actions and giving helpful feedback.
- Provide fair challenge at frontline, Directorate / Care Group and divisional meetings to challenge ways of working and provide insight into utilising the management system to bring about change and improvement requiring concentration in delivering the subject matter and ability to respond to questions posed.
- Support the delivery of PFIS Refresh training and continuous improvement tools training to enable building of capability across the organisation, ensuring staff have the appropriate level of skills training to deliver continuous improvement as a business as usual activity. This will require long periods of intense concentration through potentially unpredictable scenarios where teams will be trying to absorb information and seek clarification.
Job description
Job responsibilities
- Act as a coach, ensuring the use of the correct coaching approaches as required. Including the PFIS step 3 coaching model and relevant coaching skills such as effective questioning, active listening, generating tangible actions and giving helpful feedback.
- Provide fair challenge at frontline, Directorate / Care Group and divisional meetings to challenge ways of working and provide insight into utilising the management system to bring about change and improvement requiring concentration in delivering the subject matter and ability to respond to questions posed.
- Support the delivery of PFIS Refresh training and continuous improvement tools training to enable building of capability across the organisation, ensuring staff have the appropriate level of skills training to deliver continuous improvement as a business as usual activity. This will require long periods of intense concentration through potentially unpredictable scenarios where teams will be trying to absorb information and seek clarification.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant discipline or equivalent experience
- Lean and / or improvement qualification e.g QSIR, FLOW, QI fellow, lean
Desirable
- Coaching and / or mentoring qualification
- Training qualification
Experience
Essential
- Knowledge of continuous improvement tools.
- Experience of providing continuous improvement training
- Experience of training large groups
- Practical experience of implementing lean / continuous improvement methodologies
Desirable
- Accredited lean qualification
- Experience in a continuous improvement system ideally in the NHS
- Training qualification
- Coaching qualification
Technical Skills Competencies
Essential
- Proven training skills
- Formal coaching skills
- Advanced IT skills, in particular Powerpoint, Excel and Outlook
Desirable
- Experience of coaching in a health care setting
Person Specification
Qualifications
Essential
- Educated to degree level in relevant discipline or equivalent experience
- Lean and / or improvement qualification e.g QSIR, FLOW, QI fellow, lean
Desirable
- Coaching and / or mentoring qualification
- Training qualification
Experience
Essential
- Knowledge of continuous improvement tools.
- Experience of providing continuous improvement training
- Experience of training large groups
- Practical experience of implementing lean / continuous improvement methodologies
Desirable
- Accredited lean qualification
- Experience in a continuous improvement system ideally in the NHS
- Training qualification
- Coaching qualification
Technical Skills Competencies
Essential
- Proven training skills
- Formal coaching skills
- Advanced IT skills, in particular Powerpoint, Excel and Outlook
Desirable
- Experience of coaching in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
