Job summary
To take initiative in the organisation, administration and communication to minimise the demands upon the clinical team.
Deal appropriately with telephone calls from GPs, patients, medical staff, nursing staff, hospital departments etc.
Dealing with queries involving confidential documents regarding a wide variety of information, recognising when issues should be referred, and to whom.
Base Location: Poole
Interview Date: TBC
Main duties of the job
To provide an efficient secretarial service within the Upper GI Secretariat and Clinical team. This will involve the typing of all clinical correspondence i.e. clinic letters, reports, booking of appointments etc. using audio/Digital Dictation systems.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Job description
Job responsibilities
Look up, sort and file patient results as directed by the clinician/consultant secretary in line with Health Records filing policy.
Photocopying and general filing to include correspondence, results in hospital notes when required.
Be responsible for out-going post, meeting afternoon deadline assisting post workers when required.
To deal with telephone queries in an appropriate manner as instructed by the consultant secretary.
To ensure all referrals are collected on a daily basis and distributed to the appropriate clinician without delay. This includes Choose and Book referrals and paper referrals received direct from GP or other professional bodies.
To understand and be proactive in managing RTT (Referral to Treatment) pathways and highlight any potential issues to prevent breaches. This includes ensuring that follow up appointments following diagnostics are dealt with immediately to avoid any unnecessary delays within the patient pathway to meet national targets.
To prepare an adequate instruction daily work sheet to be used in the post holders absence
Job description
Job responsibilities
Look up, sort and file patient results as directed by the clinician/consultant secretary in line with Health Records filing policy.
Photocopying and general filing to include correspondence, results in hospital notes when required.
Be responsible for out-going post, meeting afternoon deadline assisting post workers when required.
To deal with telephone queries in an appropriate manner as instructed by the consultant secretary.
To ensure all referrals are collected on a daily basis and distributed to the appropriate clinician without delay. This includes Choose and Book referrals and paper referrals received direct from GP or other professional bodies.
To understand and be proactive in managing RTT (Referral to Treatment) pathways and highlight any potential issues to prevent breaches. This includes ensuring that follow up appointments following diagnostics are dealt with immediately to avoid any unnecessary delays within the patient pathway to meet national targets.
To prepare an adequate instruction daily work sheet to be used in the post holders absence
Person Specification
Qualifications
Essential
- Minimum 5 GCSE's including English or equivalent
- RSA II or equivalent touch typing/computer skills
Experience
Essential
Technical Skills Competencies
Essential
- Computer literate with word processing experience
- Data accuracy on computer systems
Person Specification
Qualifications
Essential
- Minimum 5 GCSE's including English or equivalent
- RSA II or equivalent touch typing/computer skills
Experience
Essential
Technical Skills Competencies
Essential
- Computer literate with word processing experience
- Data accuracy on computer systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
