Job summary
We are looking for an enthusiastic individual to act as centralised point of contact for patients in our busy Dermatology cancer Team, working with Consultants and Nurse teams on an exciting pilot that we are launching for AI in skin lesions
Duties will include managing databases, administrative duties to support the pathway, communicating effectively with members of the multidisciplinary team and relevant personnel from other Hospital Trusts to avoid delays in pathways and to keep service users informed at all times
The successful applicant will be required to be proactive in seeking ways to improve the patient pathway within agreed timeframes and highlight any potential delays in investigations/diagnosis throughout the patient pathway and escalate appropriately.
This is a 1 Year Fixed Term position working Monday - Friday 9am to 5pm.
Base Location: Christchurch Hospital or Poole Hospital
Interview date: TBC
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person Specification
Qualifications
Essential
- 5 GCSE's including Maths and English at grade C or equivalent
Desirable
- Level 3 Health or Social Care qualification e.g. NVQ or similar
- Basic Communication Skills Training (e.g. Sage/Thyme) / basic counseling
Experience
Essential
- Minimum of two years' experience working with the public / patients in a healthcare environment
- Previous administrative and organisational experience
Desirable
- Knowledge and experience of using Trust IT/patient record/information systems, e.g. ICS, ICE, WebV, Winscribe, CRIS
- Experience of working in a hospital environment
- Previous experience working within a cancer service
Technical Skills Competencies
Essential
- Excellent listening and negotiation skills
- Excellent written, verbal and interpersonal communication skills, with ability to communicate on a daily basis with people at all levels and in difficult circumstances
- Ability to retrieve information from a wide range of sources and in different formats
- Good observational and practical problem solving skills
- Tactful and diplomatic with the ability to sensitively ask about information needs
- An ability to work in stressful situations to ensure operational standards / targets are met and adhered to
Desirable
- Ability to solve problems and make decisions under pressure
Person Specification
Qualifications
Essential
- 5 GCSE's including Maths and English at grade C or equivalent
Desirable
- Level 3 Health or Social Care qualification e.g. NVQ or similar
- Basic Communication Skills Training (e.g. Sage/Thyme) / basic counseling
Experience
Essential
- Minimum of two years' experience working with the public / patients in a healthcare environment
- Previous administrative and organisational experience
Desirable
- Knowledge and experience of using Trust IT/patient record/information systems, e.g. ICS, ICE, WebV, Winscribe, CRIS
- Experience of working in a hospital environment
- Previous experience working within a cancer service
Technical Skills Competencies
Essential
- Excellent listening and negotiation skills
- Excellent written, verbal and interpersonal communication skills, with ability to communicate on a daily basis with people at all levels and in difficult circumstances
- Ability to retrieve information from a wide range of sources and in different formats
- Good observational and practical problem solving skills
- Tactful and diplomatic with the ability to sensitively ask about information needs
- An ability to work in stressful situations to ensure operational standards / targets are met and adhered to
Desirable
- Ability to solve problems and make decisions under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
