Job summary
An exciting opportunity has arisen to join an existing UHD multidisciplinary team, working on the Poole and Bournemouth sites. The aim of the service is to care for patients accessing UHD services who are experiencing homelessness or at risk of homelessness. The role will also involve the care of patients undergoing treatment for Chronic Hepatitis C across Dorset as part of the Dorset Hepatitis C Elimination Programme.
Our patient group often have multiple complex care needs and face health inequalities and issues with accessing care due to drug and alcohol addiction issues, homelessness and mental health problems.
We are looking to appoint an individual with a background in care administration and coordination, with a desire to be more patient facing.
The ideal candidate will also have knowledge and experience related to enabling patients to access local authority housing, including emergency/temporary housing.
Base Location: Bournemouth
Interview Date: TBC
Main duties of the job
The post holder will work with the Homeless Care team of nurses to advocate for patients, coordinate care and effectively engage patients with complex needs undergoing care at UHD who are experiencing homelessness or at risk of homelessness and also undergoing treatment for Chronic Hepatitis C.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Job description
Job responsibilities
Please see Job Description and Person Specification for more information of main job responsibilities
Job description
Job responsibilities
Please see Job Description and Person Specification for more information of main job responsibilities
Person Specification
Qualifications
Essential
- NVQ level 3: health / social care management or equivalent
- 5 GCSE (to include English & Maths)/or relevant experience
Desirable
- 1st Level Degree, or working towards
Experience
Essential
- Experience of working with patients who have complex needs, liver disease and Hepatitis C
- Experience of or working in healthcare settings, hospital or community or joint working with healthcare services
- Experience of face to face communication with patients
- Experience of working with vulnerable adults in a care coordinating, supporting, advisory or advocacy role
Desirable
- Understanding of Hospital based Hepatitis C procedures
- Experience of undertaking needs assessment and agreeing and formulating individual action plans
Technical Skills Competencies
Essential
- Ability to document care assessments/progress
- Use of IT including Windows, Word, Excel, PowerPoint
Desirable
- Experience of accessing hospital IT systems
Knowledge
Essential
- Knowledge of assessing and problem solving issues related to care planning
- Knowledge of the importance of involving patients as fully as possible in the process of care planning
- Understanding of the needs of vulnerable patients, including those with issues around their mental health and/or drug and alcohol dependency
Interpersonal skills
Essential
- Excellent assessment, planning, care coordination and organisational skills
- Excellent oral and written communication skills, ability to engage with and manage expectations of patients with complex needs, and complex issues in a way that is appropriate for the audience
Person Specification
Qualifications
Essential
- NVQ level 3: health / social care management or equivalent
- 5 GCSE (to include English & Maths)/or relevant experience
Desirable
- 1st Level Degree, or working towards
Experience
Essential
- Experience of working with patients who have complex needs, liver disease and Hepatitis C
- Experience of or working in healthcare settings, hospital or community or joint working with healthcare services
- Experience of face to face communication with patients
- Experience of working with vulnerable adults in a care coordinating, supporting, advisory or advocacy role
Desirable
- Understanding of Hospital based Hepatitis C procedures
- Experience of undertaking needs assessment and agreeing and formulating individual action plans
Technical Skills Competencies
Essential
- Ability to document care assessments/progress
- Use of IT including Windows, Word, Excel, PowerPoint
Desirable
- Experience of accessing hospital IT systems
Knowledge
Essential
- Knowledge of assessing and problem solving issues related to care planning
- Knowledge of the importance of involving patients as fully as possible in the process of care planning
- Understanding of the needs of vulnerable patients, including those with issues around their mental health and/or drug and alcohol dependency
Interpersonal skills
Essential
- Excellent assessment, planning, care coordination and organisational skills
- Excellent oral and written communication skills, ability to engage with and manage expectations of patients with complex needs, and complex issues in a way that is appropriate for the audience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
