Job summary
An exciting and challenging opportunity has arisen for an enthusiastic individual to join the Psychological Support and Counselling Service. We are a small, friendly team here to support UHD staff with stress and mental health related symptoms and difficulties that affect their wellbeing at work.
This post is for 27 hours week which would be 8am - 13:30 Monday - Thursday and 8am- 13:00 Friday and include attending our monthly 2-hour PSC Service Development and Training Meeting.
The successful candidate will be able to demonstrate a methodical manner, attention to detail and excellent organisational skills. You will be computer literate, with a good working knowledge of Microsoft Office, Outlook, and Excel. You should be able to work with minimal supervision to deadlines and maintain accuracy during data inputting.
We will be offering a comprehensive induction programme to ensure the post holderis well supported within this role.
Base Location: This Role will be cross site and mainly working from home.
Interview date: To be confirmed
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications
Essential
- oVocational Level 3 or equivalent knowledge/experience in Administration
Desirable
- oQCF Business Administration Level 2
- oQCF Customer Service Level 2
Experience
Essential
- oExperience of working with a range of Microsoft Office packages (e.g., Word, Excel, Outlook, PowerPoint, and Forms)
- oExperience of working in a busy office / customer care environment
- oExperience of working in a Team
Desirable
- oExperience of working in healthcare.
- oStatistical and/or Data administration.
Technical Skills Competencies
Essential
- oExcellent communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- oA high level of competency with MS Outlook, MS Word, OneDrive, and basic level competence with MS Excel, MS PowerPoint, and MS Teams.
- oAdvanced keyboard / IT skills
- oAbility to deal professionally with enquiries from staff, service users and stakeholders.
Desirable
- oICDL Essentials: International Certificate in Digital Literacy (formerly European Computer Driving Licence (ECDL) or equivalent
- oICDL Extra or equivalent
Knowledge
Essential
- oKnowledge of administration and clerical systems/procedures
Desirable
- oKnowledge of Trust IT systems
Other requirments specific to the role
Essential
- oGood organisation skills and ability to multitask.
- oAbility to work from flexibly from home and travel across both sites.
- oEnthusiastic and self-motivated.
- oThe ability to demonstrate an understanding of Inclusion, Equality and Diversity
Peronal Attributes
Essential
- oWork effectively and flexibly as part of a team to meet the needs of the services.
- oAble to remain calm under pressure.
- oAble to work autonomously and prioritise workload.
- oExcellent time management.
- oSelf-care and management.
Language requirement
Essential
- oAble to speak English as necessary to undertake the role.
Person Specification
Qualifications
Essential
- oVocational Level 3 or equivalent knowledge/experience in Administration
Desirable
- oQCF Business Administration Level 2
- oQCF Customer Service Level 2
Experience
Essential
- oExperience of working with a range of Microsoft Office packages (e.g., Word, Excel, Outlook, PowerPoint, and Forms)
- oExperience of working in a busy office / customer care environment
- oExperience of working in a Team
Desirable
- oExperience of working in healthcare.
- oStatistical and/or Data administration.
Technical Skills Competencies
Essential
- oExcellent communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- oA high level of competency with MS Outlook, MS Word, OneDrive, and basic level competence with MS Excel, MS PowerPoint, and MS Teams.
- oAdvanced keyboard / IT skills
- oAbility to deal professionally with enquiries from staff, service users and stakeholders.
Desirable
- oICDL Essentials: International Certificate in Digital Literacy (formerly European Computer Driving Licence (ECDL) or equivalent
- oICDL Extra or equivalent
Knowledge
Essential
- oKnowledge of administration and clerical systems/procedures
Desirable
- oKnowledge of Trust IT systems
Other requirments specific to the role
Essential
- oGood organisation skills and ability to multitask.
- oAbility to work from flexibly from home and travel across both sites.
- oEnthusiastic and self-motivated.
- oThe ability to demonstrate an understanding of Inclusion, Equality and Diversity
Peronal Attributes
Essential
- oWork effectively and flexibly as part of a team to meet the needs of the services.
- oAble to remain calm under pressure.
- oAble to work autonomously and prioritise workload.
- oExcellent time management.
- oSelf-care and management.
Language requirement
Essential
- oAble to speak English as necessary to undertake the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
