Job summary
Our busy Emergency and Urgent Treatment Care department is currently seeking part time Night Emergency administrator/receptionist. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.
You will be expected to work flexibly over various shifts between the hours of 22:00-08:00, the period will include weekends and Bank Holidays as part of a rolling rota. To cover annual leave, lieu days and sickness and to be aware the service we provide is for 365 days a year.
University Hospitals Dorset NHS Foundation Trust Poole, Emergency Department is the major trauma centre for East Dorset with around 70,000 attendances per year. There are twelve consultants providing clinical leadership to the department. In addition there is a nursing team which includes a number of nurse practitioners. The Reception team consists of 30 individuals split between nights and days.
The Clinical, Medical and Administration team work closely to provide patient care 24/7.
Base Location: Poole
Interview Date: TBC
Main duties of the job
Mixture of shifts between 22:00-08:00 on the following days:
Week 1: Thursday and Friday night
Week 2: Thursday night
The successful applicant(s) will possess:
- Good IT skills
- Excellent customer service skills
- Manage own workload whilst effectively prioritising tasks
- Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
- Excellent team player with good communication skills
Please note: if this job requires you to have a DBS check to enable you to properly fulfil the requirements of the job, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
About us
This is a really exciting time to join UHD! We are a three site acute trust with 'university hospital' status, due to our partnership with Bournemouth University, delivering highly regarded health services to the county of Dorset, and beyond. We employ some 10,000 staff, with an ambitious £250m estates programme on the way to delivering state-of-the-art facilities to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty (AONB) with over seven miles of sandy beaches, you'll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we're also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
Please note:
Staff recruited are expected to be available to work flexibly across all our Trust locations when service demands require it.
This advert may be closed early if sufficient applications are received.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment we do encourage our staff to get vaccinated.
Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.
Job description
Job responsibilities
PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION:
- What personal qualities/attributes do you have that you feel will be beneficial to this post?
- Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
- Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?
Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Job description
Job responsibilities
PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION:
- What personal qualities/attributes do you have that you feel will be beneficial to this post?
- Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
- Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?
Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications
Essential
- Good Level of general education with demonstrable ability in numeracy and literacy
- Holding or willing to work towards ECDL
Desirable
- Symphony Trained
- System One Trained
Experience
Essential
- Three years experience of working in A/E Reception or similar environment
- Experience of working with the public
- Experience of working within a team
- Experience of supervising staff
- Previous clerical experience
Knowledge
Essential
- Good working knowledge of A/E procedures
- Basic knowledge of supervisory management
Skills
Essential
- Able to manage own workload
- Able to demonstrate initiative and prioritise work efficiently
- Able to work in a demanding environment
- Able to demonstrate effective communication skills - both written and verbal / non verbal
- Able to work as part of a team
- Able to take on new skills
- Able to problem solve in an objective manner
- High standard of keyboard skills
Person Specification
Qualifications
Essential
- Good Level of general education with demonstrable ability in numeracy and literacy
- Holding or willing to work towards ECDL
Desirable
- Symphony Trained
- System One Trained
Experience
Essential
- Three years experience of working in A/E Reception or similar environment
- Experience of working with the public
- Experience of working within a team
- Experience of supervising staff
- Previous clerical experience
Knowledge
Essential
- Good working knowledge of A/E procedures
- Basic knowledge of supervisory management
Skills
Essential
- Able to manage own workload
- Able to demonstrate initiative and prioritise work efficiently
- Able to work in a demanding environment
- Able to demonstrate effective communication skills - both written and verbal / non verbal
- Able to work as part of a team
- Able to take on new skills
- Able to problem solve in an objective manner
- High standard of keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
