Job summary
We are currently looking to appoint a permanent part time (job share) Hospice Administrator at Forest Holme who is professional, experienced and well-organised.
The role is two days per week as part of a job share position and you will be expected to help cover holidays and sickness for your job share colleague.
Forest Holme Hospice is a 12 bedded specialist palliative care unit at Poole Hospital. It is part of the Specialist Palliative Care Service which includes community and hospital teams, End of Life team, Family Support Service, Lymphoedema clinics, Complementary Therapies and Forest Holme Hospice Charity.
Rota: Two days per week (Monday & Tuesday)
Base Location: Forest Holme Hospice
Interview Date: 13th July 2023
Main duties of the job
There are many visitors to Forest Holme on a daily basis so duties will include receiving all visitors, patients, relatives and colleagues to the unit with dignity and respect, maintaining a courteous, reassuring, sensitive and helpful manner at all times, especially when dealing with patients and their families / bereaved relatives who are extremely upset.
Duties also include admin and clerical support to the inpatient unit, Lymphoedema service, and the Family Support service, organising admissions, discharges and transfers, managing clinics, sending out appointment letters and answering the ward telephone. Experience of computer use, data input and using email is required. The role is busy, varied and interesting.
The successful applicant must have good admin and clerical skills, effective communication and interpersonal skills, and accurate computer skills and be able to work under pressure.
If you feel you fit this description and have the ability to present a positive and professional image for the service, we would be delighted to hear from you.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person Specification
Qualifications
Essential
- English & Maths to GCSE or equivalent
- Vocational level 3 or equivalent work experience
Experience
Essential
- Receptionist experience (patients and carers face to face and telephone)
- Experience of working in a busy health care environment and dealing with confidential information
- Good organisational and interpersonal skills
- Experience of working with members of the public in sometimes upsetting circumstances
- Administration, word processing and data input
Desirable
- To have knowledge of eCamis and EPR and other Trust systems.
Technical skills competencies
Essential
- Evidence of ability to effectively communicate verbally and in writing in a non-judgemental manner
- Ability to work in a busy environment on own initiative whilst under pressure from other requests
- Ability to prioritise work and demonstrate initiative and multi-tasking
- Able to work flexibly according to the needs of the service
- Ability to work as part of a team
- Good IT skills including word processing and data input with attention to detail
- Understand the need for confidentiality at all times being aware of your surroundings
- CaMIS, EPR (or willingness to learn) Word, Excel
Desirable
- To be competent to deal calmly and professionally with patients, relatives and work colleagues in a confidential and sensitive manner at all times
Knowledge
Essential
- An understanding of the changing NHS environment
- Using initiative to obtain information relevant to the role from Trust systems
- Knowledge of patient administration systems and of booking appointments
Desirable
- Knowledge of medical terminology
- Understanding of Trust policies and procedures relating to role
Other requirements specific to the role
Essential
- Ability to remain calm in distressing circumstances, maintaining a compassionate, reassuring, sensitive and helpful manner at all times, demonstrating empathy to patients and those close to them.
- Working under pressure but being able to manage expectations
Personal attributes
Essential
- Working under pressure but being able to manage expectations
- Flexible in attitudes and behaviour to support team
- Ability to respond positively to change
- Presents as friendly and approachable
- Behaves in a professional manner at all times that enables effective working relationships with others - ability to work as part of a team
- Confidence in dealing appropriately with patients, relatives and health care professionals by telephone and in person. Behaving in a non-judgemental manner
- Ability to work under pressure
Language requirement
Essential
- Be able to speak English as necessary to undertake the role
Person Specification
Qualifications
Essential
- English & Maths to GCSE or equivalent
- Vocational level 3 or equivalent work experience
Experience
Essential
- Receptionist experience (patients and carers face to face and telephone)
- Experience of working in a busy health care environment and dealing with confidential information
- Good organisational and interpersonal skills
- Experience of working with members of the public in sometimes upsetting circumstances
- Administration, word processing and data input
Desirable
- To have knowledge of eCamis and EPR and other Trust systems.
Technical skills competencies
Essential
- Evidence of ability to effectively communicate verbally and in writing in a non-judgemental manner
- Ability to work in a busy environment on own initiative whilst under pressure from other requests
- Ability to prioritise work and demonstrate initiative and multi-tasking
- Able to work flexibly according to the needs of the service
- Ability to work as part of a team
- Good IT skills including word processing and data input with attention to detail
- Understand the need for confidentiality at all times being aware of your surroundings
- CaMIS, EPR (or willingness to learn) Word, Excel
Desirable
- To be competent to deal calmly and professionally with patients, relatives and work colleagues in a confidential and sensitive manner at all times
Knowledge
Essential
- An understanding of the changing NHS environment
- Using initiative to obtain information relevant to the role from Trust systems
- Knowledge of patient administration systems and of booking appointments
Desirable
- Knowledge of medical terminology
- Understanding of Trust policies and procedures relating to role
Other requirements specific to the role
Essential
- Ability to remain calm in distressing circumstances, maintaining a compassionate, reassuring, sensitive and helpful manner at all times, demonstrating empathy to patients and those close to them.
- Working under pressure but being able to manage expectations
Personal attributes
Essential
- Working under pressure but being able to manage expectations
- Flexible in attitudes and behaviour to support team
- Ability to respond positively to change
- Presents as friendly and approachable
- Behaves in a professional manner at all times that enables effective working relationships with others - ability to work as part of a team
- Confidence in dealing appropriately with patients, relatives and health care professionals by telephone and in person. Behaving in a non-judgemental manner
- Ability to work under pressure
Language requirement
Essential
- Be able to speak English as necessary to undertake the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
