Administration Assistant Apprentice

Job summary

In this role, you will play a key part in keeping services running smoothly by supporting a busy administrative and reception function. You will be the first point of contact for patients and visitors, helping with enquiries, managing appointments, and providing a friendly, professional service. You will handle records, referrals, and correspondence with accuracy, ensuring confidentiality and compliance at all times.

You will also use a range of IT systems to maintain patient information, support clinic operations, and manage day-to-day tasks. Alongside this, you'll help maintain a safe and well-organised environment, monitor resources, and support feedback processes.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties of the job

Based at 11 Shelley Road, Boscombe, you will be part of a team delivering a high-quality, efficient service to patients and carers.

• Support a specialist outpatient service
• Work alongside clinicians across MSK, Physiotherapy, and ENT
• Liaise with referrers and diagnostic services.
• Play a key role in managing electronic medical records and supporting the smooth running of clinics
• Provide a welcoming, professional point of contact, helping ensure a positive experience for everyone using the service.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.