Job summary
The Retreat is an exciting and innovative approach, delivered in partnership to support people experiencing mental health crisis.The Retreat offers an open access service for people who self-identify as in crisis and distress.
The purpose is to provide a space for people to be listened to, connectwith others, access peer support and brief, recovery focused interventions.The Retreat opened in April 2018, and is available forpeople to access between the hours of 4:00pm -midnight.The Front of House will be the face of this service, welcoming people into The Retreat and providing exceptional levels of customer service to people using the service as well as external stakeholders during operating hours.There will be a requirement to perform administrative duties, supporting the service effectively by creating and utilising systems that assist the day-to-day running of the service, arranging meetings and managing diaries.The Front of House will be confident and articulate, with experience communicating with a wide range of people, including those who may be experiencing distress. It is essential that they are welcoming and compassionate; facilitating peoples best possible experience of using The Retreat.
Main duties of the job
Provide a first point of contact for people interacting with the service, including people using the service, representing the service in a professional manner at all times.To lend support to people in various states of distress to feel comfortable within The Retreat and utilise the space effectively.To remain professional, calm and polite during every interaction, ensuring that people are supported appropriately and needs are met.To maintain excellent communication and effective working relationships across all disciplines and external agencies, ensuring close links whilst clearly communicating the aims and expectations of the service. This will include complex or sensitive information with barriers to understanding.To support the smooth running of The Retreat through the creation and upkeep of administrative systems and relevant databases.To effectively communicate with the team any concerns which arise about people utilising the service.To undertake supervision within the staff team to identify any personal development needs and discuss any difficult or problematic circumstances.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Person Specification
Knowledge and Skills
Essential
- Own lived experience of mental health, with willingness and ability to intentionally and appropriately share this in support of others.
- Peer Specialist training programme completed or willingness to undertake.
Desirable
- Recovery Education Centre courses or equivalent attended in last 5 years.
Job specific experience
Essential
- Experience supporting people experiencing distress
Desirable
- Previous working in a mental health, or care setting.
Information Technology
Essential
- Demonstrable experience of computer literacy and Office based applications.
Desirable
- Experience using an electronic patient records system.
Personal qualities/attributes
Essential
- Able to work effectively as part of a team
- Demonstrate compassionate and non-judgemental response to people in distress /crisis
Additional requirements
Essential
- Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively.
Person Specification
Knowledge and Skills
Essential
- Own lived experience of mental health, with willingness and ability to intentionally and appropriately share this in support of others.
- Peer Specialist training programme completed or willingness to undertake.
Desirable
- Recovery Education Centre courses or equivalent attended in last 5 years.
Job specific experience
Essential
- Experience supporting people experiencing distress
Desirable
- Previous working in a mental health, or care setting.
Information Technology
Essential
- Demonstrable experience of computer literacy and Office based applications.
Desirable
- Experience using an electronic patient records system.
Personal qualities/attributes
Essential
- Able to work effectively as part of a team
- Demonstrate compassionate and non-judgemental response to people in distress /crisis
Additional requirements
Essential
- Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
