Job summary
You will be required to provide efficient administrative and support for the Podiatry and Diabetes services. The role requires a flexible and dynamic person with good organisational skills, excellent Microsoft computer literacy and a can-do attitude, some the work can at times be pressured and stressful requiring a flexible and adaptive response.
You will need to liaise with members of the public and a variety of professionals, both in primary and secondary care services. Some patients may contact us in distress; therefore, we are looking for resilient applicants, with a compassionate work ethos, you will be provided the training and the skills to manage this, and you will thrive with the right level of support being offered by the Admin Manager.
You will have a solid administrative background and be able to multi-task and manage your time effectively. The successful applicant will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Main duties of the job
To provide, as part of the Patient Contact Centre, a Call Centre function to support patients in booking their Podiatry appointments.
To support the administrative functions of the Podiatry Suite for community services.
To accurately input data relating to clinic attendances, DNA's and recording patient pathways.
To ensure patients and visitors to the service are dealt with in a friendly and professional manner and to help ensure that each patient's experience is positive.
To support the Diabetes Education or Diabetes Specialist Nurses with administration functions of the services, projects and / or training days.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
Person Specification
Training
Essential
- ECDL or equivalent qualification
- Good working knowledge of Microsoft applications - Word etc.
- Data entry experience
- Experience of using an electronic booking system
Skills
Essential
- To have a good understanding of SystmOne and Referral processes
- Have evidence of liaising with GP Practice staff, community staff and Independent Providers as needed, for example to respond to queries or to inform them of changes.
- Experience of telephoning patients/ call centre environment
- Excellent communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
Desirable
- Clear understanding of Data Protection and confidentiality
- Understanding of primary care referral pathways
- Able to demonstrate initiative and work independently when necessary
- Willingness to learn and develop in a challenging environment
- Initiative to undertake new projects
work history
Essential
- Able to work flexibly
- Previous NHS experience
- Ability to manage unpredictable workloads
- Experience of working in an I.T administration role within a Health Authority, Primary Care Trust or Hospital setting
Personal qualities/attributes
Essential
- Able to work calmly and methodically under pressure from busy workload
- Excellent organisational skills
- Experience using E-Referral (Choose and Book)
- Analytical skills and ability to investigate a variety of issues
Values
Essential
- Understand and know the core values of the trust
Person Specification
Training
Essential
- ECDL or equivalent qualification
- Good working knowledge of Microsoft applications - Word etc.
- Data entry experience
- Experience of using an electronic booking system
Skills
Essential
- To have a good understanding of SystmOne and Referral processes
- Have evidence of liaising with GP Practice staff, community staff and Independent Providers as needed, for example to respond to queries or to inform them of changes.
- Experience of telephoning patients/ call centre environment
- Excellent communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
Desirable
- Clear understanding of Data Protection and confidentiality
- Understanding of primary care referral pathways
- Able to demonstrate initiative and work independently when necessary
- Willingness to learn and develop in a challenging environment
- Initiative to undertake new projects
work history
Essential
- Able to work flexibly
- Previous NHS experience
- Ability to manage unpredictable workloads
- Experience of working in an I.T administration role within a Health Authority, Primary Care Trust or Hospital setting
Personal qualities/attributes
Essential
- Able to work calmly and methodically under pressure from busy workload
- Excellent organisational skills
- Experience using E-Referral (Choose and Book)
- Analytical skills and ability to investigate a variety of issues
Values
Essential
- Understand and know the core values of the trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
