Dorset HealthCare University NHS Foundation Trust

Booking Co-ordinator

The closing date is 18 March 2026

Job summary

We are looking for a Bookings Co-ordinator to join our team. Based at Dorset Healthcare Trust Headquarters in Poole, you willjoin the existing Trust Bank Administration Team whose role is to manage the assignments of temporary workers to cover, sickness and vacanciesto Trust hospitals and departments across Dorset.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties of the job

This is a busy role which involves both telephone work and use of the eRoster and Bank Staff systems. It will also include general administration.

You will liaise with wards and departments regarding their temporary staffing requirements, and will have lots of contact with our internal bankworkers and external agency worker providers. In addition you will be involved in a range of administrative work.

You will have previous experience of working in a fast-moving administrative environment, be accustomed to and motivated by working to deadlines, and enjoy telephone work and people contact. Previous experience using databases is essential.

We are open 7 days per week and cover the hours of 8am and 6pm Monday to Friday and 9am to 3pm Saturday and Sunday.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

Details

Date posted

04 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year p.a

Contract

Permanent

Working pattern

Full-time

Reference number

152-S196.25A

Job locations

Dorset HealthCare HQ

2 Nuffield Road

Poole

BH17 0RB


Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contactdhc.wideningparticipation@nhs.net

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contactdhc.wideningparticipation@nhs.net

Person Specification

Knowledge, skills and training

Essential

  • Robust knowledge of admin procedures including use of the Bankstaff rostering module
  • Excellent communication skills- Both verbal and written
  • Experience of working in a clinical or customer service environment

Personal Qualities

Essential

  • Ability to deal calmly/effectively with people who may be angry/upset

Personal Qualities

Essential

  • Good time management and organisational skills and able to work without direct supervision.

Personal Qualities

Essential

  • Demonstrates a logical approach to problem solving
Person Specification

Knowledge, skills and training

Essential

  • Robust knowledge of admin procedures including use of the Bankstaff rostering module
  • Excellent communication skills- Both verbal and written
  • Experience of working in a clinical or customer service environment

Personal Qualities

Essential

  • Ability to deal calmly/effectively with people who may be angry/upset

Personal Qualities

Essential

  • Good time management and organisational skills and able to work without direct supervision.

Personal Qualities

Essential

  • Demonstrates a logical approach to problem solving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Dorset HealthCare HQ

2 Nuffield Road

Poole

BH17 0RB


Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Dorset HealthCare HQ

2 Nuffield Road

Poole

BH17 0RB


Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Temporary Staffing and eRoster

Samantha Roberts

samantha.roberts3@nhs.net

01202277222

Details

Date posted

04 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year p.a

Contract

Permanent

Working pattern

Full-time

Reference number

152-S196.25A

Job locations

Dorset HealthCare HQ

2 Nuffield Road

Poole

BH17 0RB


Supporting documents

Privacy notice

Dorset HealthCare University NHS Foundation Trust's privacy notice (opens in a new tab)