Clinical Assessment and Treatment Service Dispatcher

Job summary

Are you an effective communicator looking for a change? The Clinical Assessment and Treatment Service are offering a 6-month secondment/fixed-term opportunity to manage and deploy resources in urgent cases as a Clinical Assessment and Treatment Service (CATS) Dispatcher.

As a CATS Dispatcher, you will be managing a constantly changing workload, responding to requests for service from the public, healthcare professionals and emergency services in a calm, caring and professional manner.

By joining us, you will be making a real difference, delivering a responsive and patient focused service to people requiring healthcare advice and assistance in Dorset.

This is a part time 20.5 hours 6 month fixed term / secondment opportunity. Week 1=23.5 hours per week and week 2 =17.5 hours per week to include weekends ( full rota details in attached document).

For more information, please contact Lauren Hull:lauren.hull1@nhs.net

Main duties of the job

Autonomously manage and deploy resources in emergency, urgent and routine cases in accordance with national and local policy, procedure and protocol. This may include Doctors, Emergency Care Practitioners (ECP), Nurses and Dental Clinicians.

Manage and communicate with operational staff by assigning them to emergency, urgent and routine cases in accordance with the National Quality Standards.

Plan and organise a constantly changing workload. This often involves allocating and re-allocating cases to resource subject to changing priorities in a timely manner.

Manage patients, relatives and the general public in a calm, caring and professional manner, treating them with dignity and respect at all times

Utilise several information systems in parallel for the management of patient cases and efficient deployment of resource.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.