Speech and Language Therapy Administrative Assistant

Job summary

Speech and Language Therapy administrative Assistant

Dorset HealthCare are looking for an Administrative Assistant to join our busy community speech and language therapy team!

As an administrative Assistant you will be joining The Dorset Community Adult Speech and Language Therapy service that is supportive and dynamic and prides itself on making a difference to our patients. The admin team is lead by an admin team lead and consists of two other administrative assistants.

The main roles include managing telephone calls into the service, dealing with referrals and emails into the inbox, and writing, printing and sending reports for clinicians.

Admin is at the heart of our service and has a vital role in supporting delivery of speech and language therapy to our patients. We are looking for an organised, enthusiastic, compassionate person to join our team. Knowledge of swallowing and/or communication difficulties in adults would be a bonus.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties of the job

To support the Administration functions of the adult community speech and language therapy service ensuring that the administrative needs of the services are achieved to the required standards.

To drive the delivery of efficient and accurate processing in the management of the patient journey from triage, treatment, onward referral, typing of reports/letters to discharge.

To establish and maintain communication with key stakeholders for the services - Primary Care referrers, clinicians, secondary care and independent providers.

To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that the experience is positive.

Support patient pathways meet the Triage target and Referral to Treatment target (RTT).

To provide administrative support to the senior managerial and clinical lead of the service.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.