Team Administrator

Job summary

The Trust is seeking to recruit Team Administrator/s to join the West Dorset / Purbeck and East Dorset Steps 2 Wellbeing teams.

The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High-Intensity CBT, Psycho-educational groups, and Counselling.

We have two part time vacancies consisting of a three day vacancy for our West Dorset team and a two day vacancy for our Purbeck and East Dorset team. The successful applicant for the Purbeck and East Dorset team MUST be able to work on a Tuesday which includes a late shift on a rota basis. We would consider two part time candidates or one full time candidate with a split location over the two bases. The administrator/s will be able to ensure a confidential, efficient and comprehensive administrative service is provided to Steps to Wellbeing patients and staff. The successful applicant/s will need to be able to work one evening shift per week.

This is an excellent opportunity for someone with the appropriate skills, including the ability to manage a high volume of incoming calls to our contact centre, occasionally handle distressed clients, and provide a high level of customer care, to join a highly motivated and committed team.

Main duties of the job

The successful applicant/s will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database that requires input and questioning of client information, and previous experience working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

There may be a requirement to travel to other locations if needed.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2021. It's also why 95% of patients across our services say they have a good or very good experience with our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.