Administrator

Job summary

The East Dorset Hub is offering an exciting opportunity for a part-time Team Administrator to join our dedicated team. We are seeking a motivated and detail-oriented individual to provide high-quality administrative support within a dynamic healthcare environment.

As a Team Administrator, you will work collaboratively as part of an administrative team, delivering flexible and efficient support to staff and community teams. Your role will involve handling confidential information, managing referrals, and responding to telephone enquiries from patients, carers, GPs, and other professionals. Strong communication skills and discretion are essential, as you will often be the first point of contact for the service.

You will need excellent organisational skills, the ability to multitask, and proficiency in Microsoft Office applications (including Outlook, Word, and Excel). A calm and approachable manner is vital for managing a busy workload and maintaining positive interactions with service users and professionals.

The East Dorset Hub operates from 8:00 am to 6:00 pm, providing patient-centred care in the community. Our multidisciplinary team works closely with Dorset hospitals and GP practices to reduce hospital admissions and promote holistic care and wellbeing.

This is a part-time position (15 hours per week) based at St Leonards.

Main duties of the job

To provide a flexible, comprehensive, safe and efficient confidential administrative and office systems service to support the delivery of excellent patient care.

To manage referrals effectively and liaise with services to avoid duplication.

To ensure that patients and contacts with the service are dealt with in a friendly, empathetic and professional manner and to help ensure that the patient's experience is positive.

To deal with confidential, contentious and urgent material proactively in a sensitive and appropriate manner, exercising analytical skills and sound judgement.

Work as part of an efficient and professional team.

To work systematically and develop communication networks that contributes effectively to the service provided.

Employment in this post requires aStandard Disclosure and Barring Service (DBS) check, which will be funded by the Trust. Applicants subscribed to the DBS update service may present a valid certificate instead.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.