Job summary
We are looking for an experienced Band 3 Administrator to join our large Pan Dorset MAS team. This Job is 4 days per week between Monday to Friday 9am until 5pm.
The successful candidate would be joining a friendly, dynamic, professional multi-disciplinary team in a fast-paced admin environment based Alderney Hospital.
Main duties of the job
To schedule appointments as required for the services
Use of patients records
Liaising with patients , carers, relatives, GP's relating to appointments, care, the services and meetings.
To be able to audio type and complete letters
To be able to transcribe minutes/notes of meetings , assist in audits and surveys as and when required.
To act as a first point of telephone contact for the service, being courteous and professional at all times
To take messages and ensure safe relay to the recipient
To assist with senior administrator responsibilities including assisting with inductions and training.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Person Specification
Knowledge Skills and Training
Essential
- To be educated to GCSE Maths and English or equivalent e.g vocational level 3
- IT Skills , use of patient records or similar , experience with Word, Excel, Teams, Sharepoint, Micollab or Similar
Job Specific Experience
Essential
- Administrative and advanced keyboard skills
- Ability to remain calm under pressure and use own initiative
- Demonstrates ability to work as part of the team
- Experience of working in an administrative role within an office environment
Desirable
- Experience of working within the NHS
Information Technology
Essential
- Demonstrable experience of using Word Processing, Spreadsheet, Database
- Has RSA 2/3 qualification or equivalent
Desirable
- Experience using an electronic service user record (eg RIO)
Personal Qualities/Attributes
Essential
- Good Communication and Interpersonal Skills
- Good Organisation/time management skills
- Ability to maintain confidentiality
- Use of initiative and ability to work independently
- Ability to think creatively and problem solve.
- Good team working and communication.
- To be adaptive and flexible when undertaking new challenges
- Ability to work under pressure and maintain a positive outlook
- Professional in approach, manner and appearance.
Person Specification
Knowledge Skills and Training
Essential
- To be educated to GCSE Maths and English or equivalent e.g vocational level 3
- IT Skills , use of patient records or similar , experience with Word, Excel, Teams, Sharepoint, Micollab or Similar
Job Specific Experience
Essential
- Administrative and advanced keyboard skills
- Ability to remain calm under pressure and use own initiative
- Demonstrates ability to work as part of the team
- Experience of working in an administrative role within an office environment
Desirable
- Experience of working within the NHS
Information Technology
Essential
- Demonstrable experience of using Word Processing, Spreadsheet, Database
- Has RSA 2/3 qualification or equivalent
Desirable
- Experience using an electronic service user record (eg RIO)
Personal Qualities/Attributes
Essential
- Good Communication and Interpersonal Skills
- Good Organisation/time management skills
- Ability to maintain confidentiality
- Use of initiative and ability to work independently
- Ability to think creatively and problem solve.
- Good team working and communication.
- To be adaptive and flexible when undertaking new challenges
- Ability to work under pressure and maintain a positive outlook
- Professional in approach, manner and appearance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
