Job summary
An exciting opportunity has arisen to come and work within the Intensive Care Service for Dementia in West Dorset.
The Team Administrator is an essential part of the team. The successful candidate should be experienced, friendly, professional and able to work accurately under pressure.Excellent written English, IT skills and effective minute taking essential.
Previous experience of RiO Electronic Patient Record and eRoster is beneficial but not essential.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Main duties of the job
To assist the team by providing clinical and administrative support services.
To ensure the provision of an effective, accurate and efficient secretarial and administrative support including dealing with telephone enquiries, relatives, carers, GPs, Social Workers and other agencies, maintaining good communications between staff members of the Trust and outside representatives using own initiative and managing own workload.
To undertake letter writing on behalf of clinical staff and ensuring these are sent in a timely manor.
To take responsibility for ordering team stationary and handling of petty cash.
Arranging multi disciplinary meetings and taking and writing up minutes.
To provide a friendly, safe and efficient administrative and office systems, databases, statistical reports and spreadsheets to support the delivery of excellent patient care.
To ensure that patients and contacts with the service are dealt with in a friendly, empathetic and professional manner and to help ensure that the patient's experience is positive.
To deal with confidential, contentious and urgent material proactively in a sensitive and appropriate manner, exercising analytical skills and sound judgement.
Work as part of an efficient and professional team.
To work systematically and develop communication networks that contributes effectively to the service provided.
To maintain efficient filing systems and keep up to date.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
Person Specification
Educational / Qualifications
Essential
- Educated to GCSE level or equivalent experience.
- Knowledge and understanding of data protection and patient confidentiality.
- Recent previous experience of arranging meetings and minute taking.
Desirable
- NVQ Level 3 or equivalent in Administration or Customer Service.
Job Specific Experience
Essential
- Experience of working in an administrative role within a fast-paced environment.
- Accurate, fast typing and keyboard skills
- Experience of using Microsoft Office software including Outlook, word processing and spreadsheets.
Desirable
- Experience of working with or within the NHS in a same or similar role.
- Experience using RiO Electronic Patient Record System.
Personal qualities/attributes
Essential
- Excellent interpersonal skills with a professional approach in manner and appearance.
- Effective at team working and interacting and communicating with colleagues.
- Be able to multitask, perform under pressure within a time frame and deal with competing priorities.
- Demonstrated ability at exercising tact and diplomacy
Additional skills
Essential
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Person Specification
Educational / Qualifications
Essential
- Educated to GCSE level or equivalent experience.
- Knowledge and understanding of data protection and patient confidentiality.
- Recent previous experience of arranging meetings and minute taking.
Desirable
- NVQ Level 3 or equivalent in Administration or Customer Service.
Job Specific Experience
Essential
- Experience of working in an administrative role within a fast-paced environment.
- Accurate, fast typing and keyboard skills
- Experience of using Microsoft Office software including Outlook, word processing and spreadsheets.
Desirable
- Experience of working with or within the NHS in a same or similar role.
- Experience using RiO Electronic Patient Record System.
Personal qualities/attributes
Essential
- Excellent interpersonal skills with a professional approach in manner and appearance.
- Effective at team working and interacting and communicating with colleagues.
- Be able to multitask, perform under pressure within a time frame and deal with competing priorities.
- Demonstrated ability at exercising tact and diplomacy
Additional skills
Essential
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
