Team Administrator

Job summary

The Trust is seeking to recruit a Team Administrator to join NHS Talking Therapies Southampton Steps2Wellbeing team.

The service provides a range of Step 2 and Step 3 psychological talking therapy options including Low and High-Intensity CBT, Counselling and Psycho-educational groups.

We are looking for a full time (37.5 hours per week, Monday - Friday) Team Administrator who will be able to ensure a confidential, efficient, and comprehensive administrative service is provided to the NHS Talking Therapies Southampton Steps2Well-being patients and staff. The successful applicant will need to be able to work one evening shift per week (12pm-8pm) and one Saturday shift bi-monthly (9am-2pm). It will be a mix of office base and home working.

This is an excellent opportunity for someone with the appropriate skills, including the ability to manage a high volume of incoming calls, occasionally handle distressed patients, and provide a high level of customer care, to join a highly motivated and committed team.

Applications from candidates that require current sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties of the job

The successful applicant will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database that requires input and questioning of patient information, and previous experience working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.