Wheelchair Service Administrator

Job summary

Are you an organised an enthusiastic? Our administration team in the Dorset Wheelchair Service have an opportunity for you.

You will work in a small, supportive and friendly admin team, along with other members of our service to provide equipment for a wide community-based range of clients with wheelchair needs. Making appointments and other essential tasks that are needed so that we are able to meet the needs of the clients. You will work within the team to support the provision of a reliable, flexible, high quality and proactive client orientated service. The role does require attention to detail, proactiveness and strong communication with the ability to prioritise.

Our organisation works hard to provide a service we are proud of that meets the needs of the clients and we work toward the standards requested by NHS England. In return we offer a robust induction programme, support development and offer great staff benefits!

The Wheelchair Service Administrator post is a full-time role, working Monday to Friday.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties of the job

To be front line and first point of contact in communicating with clients and members of the public requiring an excellent telephone manner. Provide and receive factual routine or complex information, requiring tact and negotiation skills, overcoming barriers to understanding with clients and carers/relatives who may be anxious or who may have variable cognitive and physical symptoms and complex needs, also possible language, or communication difficulties.

To manage equipment for peripheral stores, maintaining stock at agreed levels, accurately recording wheelchairs and cushions issued to clients from the Store.

Work independently and as part of a team to complete daily routines and tasks.

To organise own allocated administrative duties in a timely manner on a daily basis, prioritising activities where necessary. The role requires sitting for long periods of time using keyboard skills with long periods of exposure to use of VDU and concentration for administrative duties. To assist in the setting up of clinics and preparing for home visits, which may include loading and unloading of service vans and own vehicle with wheelchairs and accessories as required, independently.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.