Operations Manager

Job summary

The Dorset Pain Management Service is a vibrant service, passionate about continuous service improvement. We are a multidisciplinary-professional team working across Dorset offering individual pain management programmes (groups or 1:1) alongside interventions/procedures (as clinically necessary). The staff mix includes Pain Consultants, Psychologists, Physiotherapists, pain and mental health Nurses and Occupational Therapists, Therapy Assistants, trainees from various departments and our hardworking admin support team.

We are looking for a dynamic individual to work across the Pain Service to increase service productivity and service improvement. You will work closely with all professional groups and led by the Service Manager. You will need to be good a problem solving, taking initiative and completing projects.

37.5 hours per week. The post holder may be required to work flexibly to meet the needs of the service.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties of the job

An average day would see you working with our Experts By Experience, admin team leads, clinical systems and theatre team. You will need to be good at working in a team, communicating with patients and using digital resources.

Under the direction of the Service Manager to:

Undertake specific and defined pieces of work to support the Service Manager and service projects

Manage the administration functions, systems and processes of the service.

Develop effective working relationships with all staff and key stakeholders

Develop standardised administration systems and functions in conjunction with the Service manager and Clinical Lead

Direct line management of the Administration staff as appropriate and an overarching responsibility for the administration team staff as a whole

Share time across all admin offices service wide to ensure effective working relationships with staff and clarity on working practice is obtained and monitored.

Work will be managed, with clearly defined objectives whichthe post holder will prioritise and deliver, but priorities maychange and the post holder will need to be adaptable.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do