Job summary
The Liaison Psychiatry Team provide assessments and support to service users referred to our service by the general hospital wards.
We are looking to recruit an administrator to our team. You will be required to have excellent communicate and interpersonal skills, as day to day you will be required to interact with a number of different people, and are often the first point of call when contacting our service. In additional to customer care skills you be need to demonstrate excellent IT skills. You must be able to work accurately under pressure, whilst remaining calm, and be able to work well as part of a team. You will be working within a team of administrators who provide a comprehensive administrative service across the Poole and Bournemouth sites. The role is office based.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Main duties of the job
To provide comprehensive secretarial and administrative support to both Liaison Psychiatry teams at Bournemouth and Poole Hospitals, to include: providing requested correspondence, referrals to service, reports, the organisation of meetings/conferences and faxing, photocopying and e-mailing services in an efficient and timely manner.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipation@nhs.net to access the support.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipation@nhs.net to access the support.
Person Specification
Educational Requirements / Qualifications
Essential
- Good standard of general education eg: GCSEs
- RSA level or equivalent qualification
- Good standard keyboard skills and knowledge of Microsoft Office. Proficient in MS word
Desirable
- Knowledge of working with spreadsheets e.g.: Excel
- Good standard keyboard skills and knowledge of Microsoft Office. Proficient in MS word
Skills/ Experience/ Knowledge Base
Essential
- Good standard keyboard skills and knowledge of Microsoft Office. Proficient in MS word
- Well developed skills in communicating effectively with service users and other professionals
- Able to demonstrate good time management and organisational skills
- Competent use of MS Word and Excel
Desirable
- Additional training in office packages
- Experience of working in an office environment/ administrative role.
- Previous experience of working in the NHS or other Healthcare environment including higher education (healthcare)
Personal Qualities/ Attributes
Essential
- Development and maintain good working relationships
- Be able to work in a flexible and approachable manner
- Demonstrate an understanding of confidentiality
- Able to work under pressure and time frames effectively
Desirable
- Able to use own initiative and problem solving skills
Addtional Requirements
Essential
- The role requires the postholder to sit at a keyboard for frequent periods of time and use a VDU/ computer on a frequent basis
- The role requires frequent concentration for typing documents
- To be able to work with frequent interruptions
- Demonstrate skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Person Specification
Educational Requirements / Qualifications
Essential
- Good standard of general education eg: GCSEs
- RSA level or equivalent qualification
- Good standard keyboard skills and knowledge of Microsoft Office. Proficient in MS word
Desirable
- Knowledge of working with spreadsheets e.g.: Excel
- Good standard keyboard skills and knowledge of Microsoft Office. Proficient in MS word
Skills/ Experience/ Knowledge Base
Essential
- Good standard keyboard skills and knowledge of Microsoft Office. Proficient in MS word
- Well developed skills in communicating effectively with service users and other professionals
- Able to demonstrate good time management and organisational skills
- Competent use of MS Word and Excel
Desirable
- Additional training in office packages
- Experience of working in an office environment/ administrative role.
- Previous experience of working in the NHS or other Healthcare environment including higher education (healthcare)
Personal Qualities/ Attributes
Essential
- Development and maintain good working relationships
- Be able to work in a flexible and approachable manner
- Demonstrate an understanding of confidentiality
- Able to work under pressure and time frames effectively
Desirable
- Able to use own initiative and problem solving skills
Addtional Requirements
Essential
- The role requires the postholder to sit at a keyboard for frequent periods of time and use a VDU/ computer on a frequent basis
- The role requires frequent concentration for typing documents
- To be able to work with frequent interruptions
- Demonstrate skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
