eRoster Team Lead

Job summary

We are looking for someone who is enthusiastic, proactive, dynamic, motivated, confident and flexible individual to join our expert eRostering Team.

You will be very self-motivated, be able to work at a fast pace, able to deal with issues independently and effectively. You will also be the first point of contact with users for advice, guidance, support and training on all aspects of eRostering.

You will have an understanding of the staffing issues and working patterns that affect complex multidisciplinary teams in the NHS, and the intricacies involved in planning shift work.

You will have excellent IT and interpersonal skills, be highly organised with excellent attention to detail, have a flexible approach to work and also enjoy working as part of a team within a demanding and busy environment. You will have an understanding of the clinical environment and be able to advise on methods of improving rostering practices for all staff groups that will benefit patients and drive out financial savings. You will be a great communicator and be well organised and able to work to deadlines.

Strong computer skills and experience of analysing and interpreting information is also essential.

Above all we are looking for a keen and enthusiastic individual who can show determination and commitment in the role. If you enjoy working as part of a dedicated team and have a flexible approach and professional attitude we would like to hear from you.

Main duties of the job

To lead the provision of a full range of flexible, responsive ERoster services, establishing and maintaining effective lines of communication with managers and employees.

To manage the activities of the eRoster office on a daily basis, providing support, advice, guidance, and line management to the ERoster System Administrators and Trainers and eRoster Support Administrators, advising the ERoster Project Manager of workload and training issues as appropriate.

To effectively manage departmental workload peaks and be responsible for forward planning to ensure continuity of all services during eRoster employees' annual leave and sickness absence, keeping the Professional Lead informed as required.

To identify anomalies/queries arising from documentation and/or verbal requests, liaising with line managers accordingly. To resolve queries referred by the eRoster Team and Unit Managers, advising the originating person of the outcome.

Responsible for the whole eRoster Support process across the Trust for all eRoster system users.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.