Audiology Clinic Support Administrator

Job summary

We are seeking to recruit an administrator to work within our busy Audiology Department in Boscombe, Bournemouth. This post is for full-time, although part-time or job share may be considered.

The main function of the Audiology Service is to provide NHS hearing aid services throughout East Dorset and we are looking for someone with excellent organisational skills to join our friendly admin team.

The role includes dealing with a range of telephone queries, arranging appointments, managing patient correspondence, data inputting and problem solving. In addition to dealing with patients, a key part of this role is to provide administrative support to the clinical team to enable them to run their clinics effectively.

Applicants must have competent IT and administration skills and have the ability to manage a busy workload and to work calmly under pressure. Applicants must also be able to communicate clearly and sympathetically with hearing impaired people.You will need to be highly organised with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.

This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application.

Main duties of the job

The Audiology service functions to reduce disability due to deafness. This role provides an administrative function supporting the specialised needs of Audiology patients. This includes:

Initial triage of hearing aids and ear moulds requiring repair

Booking patient appointments to their need

Ensuring new hearing aids and ear moulds are assessed upon receipt on an individual patient basis to ensure accuracy of prescription to personal requirements.

To accurately input data relating to new referrals, patient appointments, clinic attendances,DNA's and patient pathways to meet the 18 week referral pathway target

To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and to help ensure that each patients experience is positive.

Employment in this post requires an Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.