Applications Support Technician

Job summary

We are looking for individuals with fantastic customer service skills, a positive attitude, good communication and interpersonal skills, with a keen interest in supporting staff using digital applications!

The team provides a single point of contact for staff using electronic patient record applications and other healthcare systems. While a good understanding of digital applications is required, we will provide training on individual systems where required.

Based at Sentinel House in Poole, after training we offer a hybrid model of working to allow flexibility in working at home and the office. It's a busy, positive and supportive department with a real desire to provide great customer service experience.

The post is full-time at 37.5 hours. Additionally, if you feel you could do this role but don't have all the experience, please do apply acknowledging this as we might be able to offer the position as a developmental role (Band 3 working towards the Band 4 role with relevant support and training)

Please do contact us if you have questions prior to applying, we would love to hear from you.

Main duties of the job

Work as part of a team provide great customer service to our staff using digital applications. Advising on issues as well as providing access and support.

Supporting the trusts clinicians and support staff in the use of its applications by providing an effective Service Desk, managing technical issues and requests through the full lifecycle to resolution.

The Service Desk provides a single point of contact for users of the trusts clinical systems.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.