Applications Specialist

Job summary

Dorset Healthcare is committed to increasing the use of digital and new technologies, empowering our workforce and patients with the right technology that makes a difference to lives. We are embracing user centred design as an approach.

This role has a heavy focus on Electronic Patient Record systems and clinical applications but other applications are also covered.

We are looking for an individual with great service delivery skills, a positive attitude, good communication and interpersonal skills, with an understanding of how to get the best out of digital applications.

The team provides support and configuration on our electric patient record applications and other healthcare systems. A real understanding of digital applications is required but we will provide training on individual systems as required.

Based at Sentinel House in Poole, after training we offer a hybrid model of working to allow flexibility in where you work where possible. It's a busy, positive, and supportive department with a real desire to provide great service delivery.

The post is full-time at 37.5 hours, but we are open to looking at part-time roles to meet this.

Please do contact us if you have questions prior to applying, we would love to hear from you.

Main duties of the job

Supporting the trusts clinicians and support staff in the use of its patient record and clinical systems by being responsible for the effective technical configuration, implementation and testing of these systems. Act as 2nd line support for the Applications Service Desk, managing technical issues and requests through the full lifecycle to resolution.

This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.