Change Support Technician

Job summary

We have an exciting opportunity for someone to join our Change and Release Management team within the IM&T department at Dorset HealthCare. We are a central function that works with all digital teams in IM&T.

This role will provide administrative support to the Change and Release function and carry out administration activities on the change system and maintain change and release documentation.

This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application.

This is a full time role of 37.5 hours per week. The post holder may be required to work flexibly to meet the needs of the service.

Main duties of the job

• Monitor the Change Management system to ensure new change requests have been processed and all notifications and updates actioned.
• Escalate any issues identified to the Change and Release team in a timely manner.
• Carry out maintenance tasks and publish the weekly change management reports.
• Provide administrative support to the weekly Change Advisory Board meetings and Emergency Change Advisory Board meetings.
• Provide administrative support for all Change and Release team meetings and update associated documentation including minutes, action logs and contact lists.
• Maintain and update system documentation and operational procedures with direction and guidance.
• Proactively communicate with users about change requests and ensure that any issues are resolved or escalated appropriately.
• Engage with all staff across IM&T including lead system specialists, developers, IT engineers, system specialists, clinical leads, training etc. with regards to change and release.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.