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Dorset HealthCare University NHS Foundation Trust

Team Receptionist

Information:

This job is now closed

Job summary

We are looking for an enthusiastic and engaging individual who thrives on working in a busy and friendly inpatient Team .

This role is essential to supporting the day to day administrative tasks, sitting on the front desk supporting all visitors/workers in and out of the building, as well as being a friendly face to family and carers visiting their young ones who are currently staying at Pebble Lodge. The role includes answering phone calls for the inpatient ward and seeking the appropriate response to any enquires.

Main duties of the job

Excellent customer service skills together with a warm and welcoming manner is essential as you will be the first point of contact for young people, families and visitors to the service. You will be able to demonstrate a sound knowledge of Microsoft Office programs including Outlook, Word. You must be able to work accurately under pressure while remaining calm and courteous and be able to work well as part of a team.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Details

Date posted

01 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year p.a.

Contract

Permanent

Working pattern

Part-time

Reference number

152-M318.23

Job locations

Alumhurst road

49 Alumhurst Road

Bournemouth

BH48EP


Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net

Person Specification

Knowledge, skills and training

Essential

  • Educated to GCSE level or equivalent experience
  • To show understanding of patient confidentiality
  • Well developed skills in communicating effectively with clients and other professionals within and outside the NHS

Desirable

  • Knowledge of NHS organisation and protocols

Job specific experience

Essential

  • Experience of working in an office environment

Desirable

  • Experience of working with the NHS

Information Technology

Essential

  • Ability to achieve a pass mark (75%) in the ICT Basic Skills test

Desirable

  • Experience using an electronic service user record

Personal qualities/attributes

Essential

  • Good written, verbal and interpersonal communication skills
  • Use of initiative and ability to work independently
  • 4.3Ability to think creatively and problem solve
  • Good team working and communication
Person Specification

Knowledge, skills and training

Essential

  • Educated to GCSE level or equivalent experience
  • To show understanding of patient confidentiality
  • Well developed skills in communicating effectively with clients and other professionals within and outside the NHS

Desirable

  • Knowledge of NHS organisation and protocols

Job specific experience

Essential

  • Experience of working in an office environment

Desirable

  • Experience of working with the NHS

Information Technology

Essential

  • Ability to achieve a pass mark (75%) in the ICT Basic Skills test

Desirable

  • Experience using an electronic service user record

Personal qualities/attributes

Essential

  • Good written, verbal and interpersonal communication skills
  • Use of initiative and ability to work independently
  • 4.3Ability to think creatively and problem solve
  • Good team working and communication

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Alumhurst road

49 Alumhurst Road

Bournemouth

BH48EP


Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Alumhurst road

49 Alumhurst Road

Bournemouth

BH48EP


Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager

Sophie Butler

sophie.butler@nhs.net

01202545400

Details

Date posted

01 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year p.a.

Contract

Permanent

Working pattern

Part-time

Reference number

152-M318.23

Job locations

Alumhurst road

49 Alumhurst Road

Bournemouth

BH48EP


Supporting documents

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