Job summary
The Applications Development and Support team works as part of the wider IM&T team here at Dorset Healthcare. Its a supportive, flexible team and with a new Digital leadership its an exciting time!
We are looking for a positive, motivated individual to join us for 18 months to improve Applications Access processes, mainly around our Electronic Health Records which includes Registration Authority.
Main duties of the job
To be responsible for the creation and documentation of the processes and standards for access to applications (including EHRs and Registration Authority) within the trust.
Provide support, information, and training regarding access processes including Registration Authority
Lead on all access improvement projects within the department
Provide technical support, guidance and mentoring to other staff in the department regarding the area of expertise
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019.It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net
Person Specification
KNOWLEDGE, SKILLS AND TRAINING
Essential
- Educated to degree level or equivalent relevant experience
- Excellent problem resolution and fault investigation skills
- Information Technology Infrastructure Library (ITIL) qualification, or willingness to obtain
- Experience of dealing with confidential information
- Excellent IT Skills and understanding of information systems set-up, data entry and interrogation
JOB SPECIFIC EXPERIENCE
Essential
- Previous experience in an equivalent industry of 2 years or more
- Experience holding a customer service role and/or IT support position of 2 years or more
- Experience of Registration Authority
- Ability to provide a customer-focused, service-based approach to working with stakeholders
- Adaptability, flexibility, and ability to cope with uncertainty
- Willing to engage with and learn from peers, other professionals, and colleagues in the desire to provide or support the most appropriate interventions
- Excellent verbal and written communication and presentation skills
- Familiarity with information security and confidentiality and data quality issues
PERSONAL QUALITIES/ATTRIBUTES
Essential
- Able to prioritise and work under pressure
- Self-motivated and able to achieve targets
- Able to work effectively in a team environment
- Able to work on own initiative
- Good negotiation skills
- Professional calm and efficient manner
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
BUSINESS TRAVEL
Essential
- Subject to the provisions of the equality act, able to travel using own vehicle on trust business.
ADDITIONAL REQUIREMENTS
Essential
- Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively.
Person Specification
KNOWLEDGE, SKILLS AND TRAINING
Essential
- Educated to degree level or equivalent relevant experience
- Excellent problem resolution and fault investigation skills
- Information Technology Infrastructure Library (ITIL) qualification, or willingness to obtain
- Experience of dealing with confidential information
- Excellent IT Skills and understanding of information systems set-up, data entry and interrogation
JOB SPECIFIC EXPERIENCE
Essential
- Previous experience in an equivalent industry of 2 years or more
- Experience holding a customer service role and/or IT support position of 2 years or more
- Experience of Registration Authority
- Ability to provide a customer-focused, service-based approach to working with stakeholders
- Adaptability, flexibility, and ability to cope with uncertainty
- Willing to engage with and learn from peers, other professionals, and colleagues in the desire to provide or support the most appropriate interventions
- Excellent verbal and written communication and presentation skills
- Familiarity with information security and confidentiality and data quality issues
PERSONAL QUALITIES/ATTRIBUTES
Essential
- Able to prioritise and work under pressure
- Self-motivated and able to achieve targets
- Able to work effectively in a team environment
- Able to work on own initiative
- Good negotiation skills
- Professional calm and efficient manner
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
BUSINESS TRAVEL
Essential
- Subject to the provisions of the equality act, able to travel using own vehicle on trust business.
ADDITIONAL REQUIREMENTS
Essential
- Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
