Frimley Health NHS Foundation Trust

Outpatient Booking Officer - Pain Management

The closing date is 07 April 2026

Job summary

You will be responsible for booking outpatient appointments over the Trust sites. You will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.

You will assist with meeting Trust targets and will be required to offer very high customer service skills for patients and both internal and external staff.

Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Previous applicants need not apply.

Main duties of the job

The main duties of the role will be:

Arranging appointments over the telephone with patients
Booking patient appointments from waiting lists
Booking patients to workshops
Rescheduling and cancelling appointments at short notice, when required
Liaising with clinical admin, psychologists, physiotherapists and consultants

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Date posted

27 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum incl HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

151-ZT006

Job locations

Archipelago Building 2

Lyon Way

Frimley

GU16 7ER

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.
Customer care experience
Has used Epic/other electronic healthcare suite

Desirable

Call centre experience
Previous booking experience

Skills

Essential

Good communication skills both verbal and in writing
Excellent customer service skills and evidence of dealing with telephones and meeting targets
Exceptional interpersonal skills
Time management skills
Ability to escalate any issues as necessary
Persuasive/negotiating skills
Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries

Desirable

Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
Knowledge of medical terminology
Knowledge of clinical and surgical procedures

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.
Customer care experience
Has used Epic/other electronic healthcare suite

Desirable

Call centre experience
Previous booking experience

Skills

Essential

Good communication skills both verbal and in writing
Excellent customer service skills and evidence of dealing with telephones and meeting targets
Exceptional interpersonal skills
Time management skills
Ability to escalate any issues as necessary
Persuasive/negotiating skills
Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries

Desirable

Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
Knowledge of medical terminology
Knowledge of clinical and surgical procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Archipelago Building 2

Lyon Way

Frimley

GU16 7ER

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Archipelago Building 2

Lyon Way

Frimley

GU16 7ER

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)