Frimley Health NHS Foundation Trust

Elective & Diagnostic Booking Officer - Endoscopy

The closing date is 12 April 2026

Apply for this job

Job summary

Elective & Diagnostic Booking Officer (Endoscopy)

An exciting opportunity has arisen to join the Elective and Diagnostic Team based at Frimley Park Hospital. We are seeking a friendly, patient-focused individual who thrives in a team environment and is committed to upholding our Trust values in everyday practice.

This is a fast-paced and demanding role, requiring excellent organisational skills and the ability to manage multiple tasks effectively. Strong communication skills are essential, along with the ability to meet tight deadlines, adapt quickly, and maintain a high standard of accuracy.

The successful candidate will enjoy working in a dynamic environment, liaising with patients, clinical staff, and colleagues. A proactive approach, willingness to learn, and the confidence to use your own initiative will be key to success in this role.

Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Main duties of the job

The post holder will be responsible for booking appointments across all Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Details

Date posted

27 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,106 to £28,850 a year per annum incl HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

151-KMU417

Job locations

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ


Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

Essential

  • GCSE English and Maths pass or equivalent
  • ECDL or equivalent

Desirable

  • NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

  • Experience of working in a hospital or busy office environment.
  • Significant experience in difficult patient situations.
  • Some customer care experience

Desirable

  • Call centre experience
  • NHS experience

Skills and Knowledge

Essential

  • Good communication skills both verbal and in writing
  • Demonstrate attention to detail and accuracy when completing tasks
  • Ability to work under pressure
  • Ability to work using own initiative
  • Excellent customer service skills and evidence of dealing with telephones and meeting targets
Person Specification

Qualifications

Essential

  • GCSE English and Maths pass or equivalent
  • ECDL or equivalent

Desirable

  • NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

  • Experience of working in a hospital or busy office environment.
  • Significant experience in difficult patient situations.
  • Some customer care experience

Desirable

  • Call centre experience
  • NHS experience

Skills and Knowledge

Essential

  • Good communication skills both verbal and in writing
  • Demonstrate attention to detail and accuracy when completing tasks
  • Ability to work under pressure
  • Ability to work using own initiative
  • Excellent customer service skills and evidence of dealing with telephones and meeting targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ


Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ


Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Service Manager – Endoscopy

Kelly Smart

kelly.smart4@nhs.net

07825896882

Details

Date posted

27 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,106 to £28,850 a year per annum incl HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

151-KMU417

Job locations

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ


Supporting documents

Privacy notice

Frimley Health NHS Foundation Trust's privacy notice (opens in a new tab)