Job summary
The post holder will be responsible for booking outpatient appointments over the Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Main duties of the job
o To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
o To ensure all patients and visitors are treated with dignity, respect and empathy at all times
o To deal with patients in a polite and respectful manner complying with their requests where possible
o To support the Trust in delivering NHS targets
o To respond in a timely fashion to all administrative duties within the team
o To support the implementation of all new IT and patient administration systems
o Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
About us
Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Details
Date posted
27 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,240 to £27,928 a year per annum incl HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
151-ES107
Job locations
Greenwood Offices Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Greenwood Offices Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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