Frimley Health NHS Foundation Trust

IT Service Desk Analyst

The closing date is 08 March 2026

Job summary

Act as the primary point of contact for the IM&T Service Desk, providing professional first-line technical support to clinical and administrative staff across all sites, including community satellite locations.

Deliver a responsive and high-quality service, efficiently logging, diagnosing, and resolving technical issues to minimize disruption to patient care and operational workflows.

Maintain a customer-focused approach, ensuring all queries are handled with a professional, helpful, and solution-oriented attitude.

Please note this role is based in Ascot and does not offer home working/Hybrid working.

Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Main duties of the job

Ensuring that the IT Service Desk operates as a highly professional service that meets the needs of the Trust

Servicing requests for assistance from users in a pleasant and professional manner

Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed SLA's and procedures.

Responding to requests for assistance by providing first line support to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Date posted

27 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,860 to £31,671 a year per annum incl HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

151-ES105

Job locations

Greenwood Offices

Brook Avenue

Ascot, Berkshire

SL5 7GB

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

Essential

NVQ level 3 or equivalent experience
Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)

Desirable

ITIL V2/V3 Foundation

Experience

Essential

Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
Experience of working in an IT Support environment
Working knowledge of Windows 10, MS Office 365
Experience of diagnosing PC hardware, operating systems and applications software problems/issues
Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
Working knowledge of Incident logging and call handling systems.

Skills and Knowledge

Essential

The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
Team player - proven ability to work co-operatively as part of a team
Good administrative and organisational skills
Efficient and conscientious record keeper
Ability to work unsupervised
Able to work calmly under pressure

Person Specification

Qualifications

Essential

NVQ level 3 or equivalent experience
Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)

Desirable

ITIL V2/V3 Foundation

Experience

Essential

Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
Experience of working in an IT Support environment
Working knowledge of Windows 10, MS Office 365
Experience of diagnosing PC hardware, operating systems and applications software problems/issues
Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
Working knowledge of Incident logging and call handling systems.

Skills and Knowledge

Essential

The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
Team player - proven ability to work co-operatively as part of a team
Good administrative and organisational skills
Efficient and conscientious record keeper
Ability to work unsupervised
Able to work calmly under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Greenwood Offices

Brook Avenue

Ascot, Berkshire

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Greenwood Offices

Brook Avenue

Ascot, Berkshire

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)