Job summary
We are seeking a highly organised, motivated and patient-focused individual to join our Fracture Liaison Service as an FLS Coordinator.
This post plays a vital role in supporting the Fracture Liaison Specialist Practitioners in the development, coordination and monitoring of pathways of care for patients aged 50 and over who have sustained a fragility fracture. The overarching aim of the service is to identify patients following a first fracture and implement timely secondary fracture prevention to reduce the risk of future fractures.
This is an excellent opportunity for someone with strong administrative, communication and organisational skills who is keen to contribute to improving patient outcomes and preventing avoidable harm.
Main duties of the job
Key responsibilities include:
- Organising, coordinating and attending the monthly FLS multidisciplinary meetings.
- Maintaining accurate tracking systems, and proactively contacting patients in line with the fracture prevention pathway and agreed protocols.
- Act as a central point of contact for patients and clinicians, providing clear, accurate information and ensuring a positive experience of the service.
- To work in a structured and consistent manner, following Standard Operating Procedures (SOPs) to ensure all aspects of the role are delivered correctly and within agreed timescales.
- Contribute to high levels of patient and clinician satisfaction through a professional, accessible and customer-focused approach.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description
Job responsibilities
- To provide a comprehensive, confidential administrative service to the Fracture Liaison Service that will require high levels of concentration in a busy working environment.
- Oversee the organization of the Frimley Health Fracture Liaison Service meetings. Support the co-ordination, preparation, minutes and circulation of these meetings and other meetings as required.
- Assist the Fracture Liaison Specialist practitioners to identify patients aged 50 and over who have sustained fragility fractures using department protocols after a period of intense training. This process will be audited regularly.
- Be responsible for the accurate recording of the patients information onto the services database and maintain a worksheet of FLS activity for the purpose of overview and reference
For more information please see the attached job description and person specification.
Job description
Job responsibilities
- To provide a comprehensive, confidential administrative service to the Fracture Liaison Service that will require high levels of concentration in a busy working environment.
- Oversee the organization of the Frimley Health Fracture Liaison Service meetings. Support the co-ordination, preparation, minutes and circulation of these meetings and other meetings as required.
- Assist the Fracture Liaison Specialist practitioners to identify patients aged 50 and over who have sustained fragility fractures using department protocols after a period of intense training. This process will be audited regularly.
- Be responsible for the accurate recording of the patients information onto the services database and maintain a worksheet of FLS activity for the purpose of overview and reference
For more information please see the attached job description and person specification.
Person Specification
Qualifications
Essential
- Excellent level of written and spoken English
Desirable
- Willing to undertake further training in specialist area including the Foundation Fracture Prevention Practitioner Training
Experience
Essential
- Experience in research database auditing and management
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multi-disciplinary team
- Customer Care experience. Experience of handling patient complaints
- High level of computer literacy. Experience of using Microsoft Office, including Word and Excel.
- Evidence of recent practice in specialist area
Desirable
- Significant experience working at band 3 level in an administrational role within the NHS
- Experience of using full range of IT systems and patient data systems including EPR and FLS-DB
- Experience of supervising staff
Skills & Knowledge
Essential
- Ability to communicate effectively with patients
- Excellent interpersonal skills with particular ability to liaise effectively with multidisciplinary team members
- Ability to make decisions, organise and prioritise workload
- Demonstrates excellent team working
- Knowledge of quality issues
- Excellent negotiating and influencing skills
Desirable
- Manage and interpret data correctly to inform decision making
- Good knowledge of speciality specific patient pathways
- Experience of involvement in successful change management
Person Specification
Qualifications
Essential
- Excellent level of written and spoken English
Desirable
- Willing to undertake further training in specialist area including the Foundation Fracture Prevention Practitioner Training
Experience
Essential
- Experience in research database auditing and management
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multi-disciplinary team
- Customer Care experience. Experience of handling patient complaints
- High level of computer literacy. Experience of using Microsoft Office, including Word and Excel.
- Evidence of recent practice in specialist area
Desirable
- Significant experience working at band 3 level in an administrational role within the NHS
- Experience of using full range of IT systems and patient data systems including EPR and FLS-DB
- Experience of supervising staff
Skills & Knowledge
Essential
- Ability to communicate effectively with patients
- Excellent interpersonal skills with particular ability to liaise effectively with multidisciplinary team members
- Ability to make decisions, organise and prioritise workload
- Demonstrates excellent team working
- Knowledge of quality issues
- Excellent negotiating and influencing skills
Desirable
- Manage and interpret data correctly to inform decision making
- Good knowledge of speciality specific patient pathways
- Experience of involvement in successful change management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
