Outpatient Booking Officer

Job summary

This is a 12-month fixed-term, full-time position (37.5 hours per week), working Monday to Friday, 9:00am-5:00pm, offering an exciting opportunity to join a busy and dynamic healthcare environment.

We are seeking an organised, adaptable, and motivated individual who is committed to delivering high-quality administrative support. The post holder will play a key role in coordinating and booking outpatient appointments across the Trust's sites, helping to ensure a smooth, efficient, and patient-focused service for both clinical teams and service users.

Working collaboratively with multiple departments, the role will support the implementation, maintenance, and development of both new and existing appointment systems, contributing to continuous service improvement and operational efficiency.

A key aspect of the position is supporting the Trust to meet outpatient performance targets. The successful candidate will monitor booking processes and data accuracy, identify opportunities for improvement, and ensure compliance with Trust policies and NHS standards.

Excellent customer service is essential. As a first point of contact for patients, carers, and staff, the post holder will demonstrate outstanding communication, empathy, and problem-solving skills. They will handle enquiries professionally and sensitively, provide clear and accurate information, and uphold strict standards of patient confidentiality at all times.

Main duties of the job

• To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
• To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
• To deal with patients in a polite and respectful manner complying with their requests where possible.
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team.
• To support the implementation of all new IT and patient administration systems.
• Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
• To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy.
• To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance.
• To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

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