Frimley Health NHS Foundation Trust

Flow Facilitator

The closing date is 13 January 2026

Job summary

We are seeking a highly motivated, proactive, and dynamic individual to join our team as a Flow Facilitator at Heathlands. This is an exciting opportunity for someone with strong administrative experience who is ready to broaden their role and play a key part in supporting patient flow, discharge planning, and the day-to-day running of the unit.

The Flow Facilitator will contribute significantly to reducing patients' length of stay by enhancing communication across the multidisciplinary team (MDT), patients, and families. You will support timely, safe, and effective discharges while maintaining oversight of essential administrative processes that ensure the smooth operation of the service.

Main duties of the job

Support patients through their admission and discharge journey, ensuring a seamless, well-coordinated experience.
Work closely with the MDT to contribute to efficient discharge planning and promote clear, consistent communication.
Provide guidance and support to patients' families, helping them understand the discharge process and assisting where additional support is required.
Liaise with social services, therapy teams, and external agencies, ensuring patients receive appropriate support--whether funded or self-funded.
Take responsibility for day-to-day administrative tasks within the unit, helping maintain an organised and effective working environment.
Identify delays in patient flow, escalate concerns appropriately, and help implement solutions to facilitate smoother, faster discharges.
Uphold excellent documentation, communication, and coordination to ensure accurate records and high-quality, patient-focused service delivery.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Date posted

06 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum incl HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

151-NM227-A

Job locations

heathlands

Wexham Road

bracknell

RG12 7RX

Job description

Job responsibilities

Please see the attached job description and person specification for more information on the main responsibilities of this role.

Job description

Job responsibilities

Please see the attached job description and person specification for more information on the main responsibilities of this role.

Person Specification

Qualifications

Essential

Good general education minimum to GCSE level.

Experience

Essential

Experience as a discharge co-ordinator or a ward clerk.
Recent experience of working in a health or social care setting.
Experience of working with service users with a wide range of disabilities and clinical conditions

Desirable

Experience of using EPIC.
Experience of completing care plans.
Experience of working with service users with life limiting conditions towards the end of their life.
Experience of teaching/training.
Experience of completing risk assessments.

Skills & Knowledge

Essential

Experience of health and/or social care IT systems.
Evidence of good interpersonal skills with a wide range of people in a variety of situations and settings.
Knowledge and understanding of completing priorities.
Experience completing patient related documentation
Ability to demonstrate a clear understanding of differing needs of service users with different disabilities and clinical conditions.
Experience of resolving conflict effectively.

Desirable

Experience of doing presentations.
Knowledge of recent health and social care legislation and policy.

Person Specification

Qualifications

Essential

Good general education minimum to GCSE level.

Experience

Essential

Experience as a discharge co-ordinator or a ward clerk.
Recent experience of working in a health or social care setting.
Experience of working with service users with a wide range of disabilities and clinical conditions

Desirable

Experience of using EPIC.
Experience of completing care plans.
Experience of working with service users with life limiting conditions towards the end of their life.
Experience of teaching/training.
Experience of completing risk assessments.

Skills & Knowledge

Essential

Experience of health and/or social care IT systems.
Evidence of good interpersonal skills with a wide range of people in a variety of situations and settings.
Knowledge and understanding of completing priorities.
Experience completing patient related documentation
Ability to demonstrate a clear understanding of differing needs of service users with different disabilities and clinical conditions.
Experience of resolving conflict effectively.

Desirable

Experience of doing presentations.
Knowledge of recent health and social care legislation and policy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

heathlands

Wexham Road

bracknell

RG12 7RX

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

heathlands

Wexham Road

bracknell

RG12 7RX

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)